Transitional Housing Case Manager

Position: Transitional Housing Case Manager

Full-Time Equivalency: Full-time, non-exempt

Hours/Week: 36 hour/week

Compensation: $22.22/hour

Reports to: Director of Case Management

Direct Report(s): None

Internal Job Code: SS-CM-TH2

Date Posted: 9/30/2026

The posted pay includes the additional $0.50 pay differential for bilingual candidates fluent in Spanish, as demonstrated by passing our pre-employment language exam.

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited childcare and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Benefits – 30 hours/week or more

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:

• Paid Parental Leave (sixteen weeks for birthing parent, eight weeks for nonbirthing parent, adoptive parent, or surrogateintended parent, and four weeks for foster placement)
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health, dental, vision, voluntary life, accident, and hospital indemnity insurance eligibility for employees, partners, and dependents
• 15 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

Position Summary

Provide trauma-informed crisis counseling, advocacy, and culturally competent case management services for individuals and families in the Kathleen Robison Huntsman Apartments (KRH) transitional housing programs at the YWCA Utah.

Essential Job functions

• Provide traumainformed crisis counseling, advocacy, and coaching to women, men and families in crisis due to domestic and/or sexual violence.
• Support each program participant in achieving their plan with courteous, timely and meaningful help.
• Provide case management services, including but not limited to: assessing for danger, safety planning, goal setting, and connection to internal and external supports and resources.
• Support participants with maintaining housing stability, including direct assistance with applying for rental assistance as needed and proactively addressing barriers.
• Assist with family and childrelated needs in collaboration with adult participants.
• Proactively offer and arrange interpretation services as necessary.
• Advocate for access to services. Coordinate with resources and problemsolve barriers to access as they arise.
• Provide assistance to the Property Manager and residential advocates in addressing issues that impact housing stability, participant safety, and program functioning.
• Regularly communicate with community resources to improve coordination of services and strengthen referral networks.
• Facilitate and/or cofacilitate participant meetings and groups as requested. Promote engagement and meaningful participation; share participant feedback and advocate for their selfidentified needs.
• Ensure safety of campus by monitoring security and intervening in crises as needed.
• Complete all records and documentation in a timely manner, including but not limited to: o Record intake, review, and exit assessments
• Enter case plans within 7 days of program entry oComplete case notes for all meetings and participant interactions
• Track referrals and outcomes oMaintain accurate, updated case files
• Assist with documents necessary for section 42 compliance
• Obtaining signed releases of information for coordination of services.

Additional Duties and Responsibilities

• Uphold and act in accordance with the mission of the organization, vision, values, and strategic direction of the organization.
• Demonstrate commitment to understanding and using traumainformed care principles, language, and tools in daily work.
• Understand and follow all established organizational and program related policies, procedures, and protocols.
• Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to: Case Management Certification, CPR, First Aid, etc.
• Attend all required staff meetings, individual and/or group supervision, agencywide staff and other trainings, as well as any other meetings and activities as requested.

Competencies & Essential Skills:

• Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.
• Communication/Interpersonal Skills: Ability to provide exceptional customer service to clients, supporters, partners, board members and coworkers. Exceptional communication skills and ability to respond to difficult situations.
• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
• Business Knowledge: Ability to master the components of a multidisciplinary and multiprogrammatic organization and partner organizations. Knowledge and understanding of antiracism, gender equity and violence against women.
• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problemsolving techniques in the decisionmaking process.
• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s antiracism work.
• Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.

Qualifications

• General knowledge of direct victim services, violence against women and sexual violence issues, as well as gender and race equity issues from a feminist perspective.
• Minimum of 2 years of direct service experience with women, men, children and diverse populations in social service setting.
• Active Case Management Certification through the Utah Department of Health and Human Services, or the ability to obtain one within 60 days of hire.
• Completion of 40hour victim services and advocacy training program, or ability to complete training within 90 days of hire.
• Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful.
• Knowledge of and/or experience in substance use, mental health, housing programs, and/or chronic homelessness, helpful.
• An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to antioppression work and social justice.
• Understanding and commitment to issues of cultural diversity and antiracism.
• Ability to work scheduled hours on a regular basis.
• Proficiency with general office duties, computer systems and technology.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• Must be able to pass a Department of Health and Human Services background check, eVerify, and i9.
• Bilingual (English/Spanish) preferred but not required.

Physical/Sensory Demands

Work is generally performed in a safe office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely.

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and strongly encourage applications from candidates of color, LGBTQ+ individuals, people with disabilities, and others from historically underrepresented communities. If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

About YWCA Utah

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.