Transitional Housing Officer

Metro Community Housing | Newtown, Sydney

• Full-time | 35 hours per week
• 9-day fortnight – enjoy 1 day off every fortnight
• SCHADS Award Level 4

Make a meaningful difference through safe and sustainable housing Metro Community Housing is looking for an experienced and compassionate Transitional Housing Officer to join its team in Newtown on a permanent basis.

This is an opportunity to support people as they transition out of homelessness and work towards securing long-term, affordable housing. Managing a portfolio of transitional properties, you’ll be the key point of contact for tenants and their support partners, delivering tenancy services that are person-centred, trauma-informed and focused on positive, sustainable outcomes.

About The Role Reporting to the Housing Team Leader, you’ll manage day-to-day tenancy services across Metro Community Housing’s transitional housing program.

You’ll work closely with tenants, support providers and other stakeholders, balancing strong tenancy management with empathy, clear communication and a practical, solutions-focused approach.

Your Responsibilities Will Include

• Managing end-to-end tenancy services across a portfolio of transitional properties, including sign-ups, vacates, handovers and lease documentation
• Building strong relationships with tenants, support providers and other stakeholders, providing clear guidance on tenancy rights, responsibilities and expectations
• Conducting property inspections and managing rent reviews, rental arrears and bond matters
• Responding to complaints, antisocial behaviour and complex tenant matters in a calm, respectful and trauma-informed way
• Supporting leasehold property requirements and Community Housing Leasing Program applications
• Representing Metro Community Housing at the NSW Civil and Administrative Tribunal when required
• Maintaining accurate case notes and reporting in Pathways and SDM, while ensuring compliance with relevant legislation, policies and procedures.

About You You’ll bring a strong understanding of tenancy management and a genuine commitment to supporting people experiencing housing insecurity.

To Be Successful, You Will Ideally Have

• At least two years’ experience in housing or homelessness services, preferably within community housing, social services or a not-for-profit environment
• A Certificate IV in Social Housing or a related discipline, or equivalent relevant experience
• Knowledge of the NSW Residential Tenancies Act and Housing Pathways policies and processes
• Experience managing stakeholder and service partnerships
• A person-centred and client-focused approach
• The ability to manage complex situations with professionalism, respect and sound judgement
• Strong written and verbal communication skills
• Excellent organisation, time management and attention to detail
• Confidence working collaboratively with internal teams, tenants and external support partners
• Strong computer and systems literacy
• A commitment to culturally responsive, trauma-informed and values-led practice.

Mandatory Requirements The successful applicant will need to obtain a satisfactory National Police Check, Working with Children Check, have a current NSW driver licence as well as access to your own vehicle.

Why join Metro Community Housing? Work a genuine 35-hour week across a 9-day fortnight, giving you one day off every fortnight - a standout benefit in the community housing sector.

You’ll also join a values-led organisation that combines a strong social purpose with practical, accountable housing services. Your work will help tenants maintain safe and sustainable tenancies while progressing towards longer-term housing outcomes.

Some travel and reasonable work outside normal business hours are potentially required.

How To Apply If you’re an experienced housing professional who enjoys building relationships, navigating complex tenancy matters and supporting people to achieve greater housing stability, we’d love to hear from you.

Metro Community Housing is committed to providing respectful, inclusive and culturally responsive services. Applications from people with diverse backgrounds, identities and lived experiences are encouraged.

Recruitment for this role is being managed by Bloom HR. For a confidential discussion, please contact Mahala on [email protected].