Transitional Housing Support Worker

Nelson House of Ottawa-Carleton has a Unionized position for a Transitional Housing Support Worker. This is a 4 month contract position beginning November 4nd 2026, to March 4nd ,2027, with the possibility of extension.

Job Summary

Participating as a member of the team and under the direction of the Program Manager, the Transitional Housing Support Worker is responsible for assisting women and their children with their transition from the shelter to the community and sometimes, from the community into shelter. Responsible for providing risk assessments, safety planning, transitional planning, crisis counselling, housing support, legal and family court support to clients. This includes residents and ex-residents of Nelson House and to clients from the community. Contributes to ensuring services are safe and confidential.

Basic Duties

• Crisis intervention with women and children.
• Provision of information, resources & referrals.
• Advocating for women and liaising with community agencies.
• Accompanying women to court, legal and other appointments as needed.
• Safety planning, exit planning and risk assessments with clients on an ongoing basis and as needed.
• Maintaining records and documents related to service provision.
• Attend bi-weekly and all staff meetings and staff trainings regularly.
• Providing program statistics to the Executive Director and Program Manager.
• Participating on external committees.
• Collaboration with Family Services Ottawa, providing in house services at Family Services Ottawa 1 day per month (Every second Thursday of the month) to be present at their VAW Team Meeting.

Assist in General Operations

• Providing support, back-up, and replacement for front line staff at Nelson House.
• · Participating in updating and maintaining house security.

Qualifications

• BSW, BA or equivalent with a minimum of two years relevant work experience or Social Service Diploma with a minimum of four years relevant work experience.
• Crisis intervention experience.
• High level of risk assessment Exit planning and safety planning experience.
• Demonstrated ability to work with other agencies.
• Demonstrated critical thinking and problem-solving skills.
• Experience working within a feminist framework and providing services for women and children survivors of violence.
• Abilities, skills, and knowledge of working in a culturally diverse environment.
• Knowledge of family, criminal, and immigration law.
• Extensive knowledge of community resources.
• Excellent written and oral communication skills in English.
• Second language ability is an asset.
• Must have access to a vehicle and a valid drivers’ license.

We are committed to diversity and inclusion in hiring those who identify as women*. In keeping with this principle, we encourage indigenous women, immigrant women, women of colour, women with disabilities, lesbians and trans** people to apply.

*Relying on provisions of Section 23 of The Human Rights Act in setting the restriction.

**Trans persons are all people who identify as trans, non-binary, gender fluid, and gender non-conforming

Please forward your resume to Cathie Slatford at [email protected] by October 23, 2026.

Pay: $31.33 per hour

Expected hours: 35.0 per week

Work Location: In person