Transitional Support Monitor

Job Overview

Keyway Center is seeking Transitional Support Monitors for our residential program. This position maintains an onsite presence during scheduled hours and helps provide a safe, secure, and supportive residential environment for program participants.

Available Shifts

• Weekends 6pm-Midnight
• Weekends 8am-4pm
• Weekdays 9am-1pm
• As needed: Midnight-8am, 6pm-Midnight

Primary Responsibilities

Safety and Residential Support

• Build supportive, professional relationships with participants and staff through daily interactions and communication.
• Monitor onsite activities, including participant and guest arrivals and departures.
• Conduct routine walkthroughs of living and common areas to identify safety, security, or maintenance concerns.
• Monitor video safety equipment and respond to concerns as appropriate.
• Conduct safety searches in accordance with established policies and procedures.
• Administer and document urinalysis and breathalyzer testing in accordance with established procedures.
• Provide access to participant medications and document receipt in accordance with established procedures.
• Respond to and promptly report incidents or concerns, including medical emergencies, severe weather, safety issues, facility maintenance needs, and concerns related to program expectations.
• Communicate incidents and concerns to the appropriate onsite or on-call supervisor and complete required documentation.

Program and Facility Support

• Assist the Transitional Support Specialist with preparing apartments for participant arrival and completing inspections following discharge.
• Document participants’ personal belongings at move-in and move-out.
• Answer facility phone calls and direct callers as appropriate.
• Attend Transitional Support Team meetings, training, and other required meetings.
• Perform other duties as assigned.

Working Relationships

• Frequent communication and collaboration with the Lead Transitional Support Monitor, Transitional Support Specialist and Program Manager.
• Regular communication and collaboration with other Keyway staff.
• Daily interaction with program participants.

Qualifications

Education

• High school diploma, GED, or HiSET required.

Experience

• Two years of work experience preferred.
• Criminal justice, residential services, behavioral health, social services, or related experience preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and conflict-management skills.
• Ability to establish and maintain appropriate professional boundaries.
• Ability to work respectfully and effectively with people from a wide range of backgrounds.
• Professional, approachable, and supportive communication style.
• Ability to manage multiple responsibilities and remain calm and effective under pressure.
• Strong written and verbal communication skills, including the ability to complete clear and accurate documentation.
• Willingness to learn about mental health and substance use disorders and apply that knowledge when supporting participants.
• Willingness to learn and apply trauma-informed care and strength-based practices.

Work Environment/Physical Demands

• Requires considerable concentration and attention to surroundings.
• Work is subject to moderate to frequent interruptions.
• Moderate noise level.
• Low to moderate eye strain associated with monitoring screens and completing documentation.
• Ability to routinely walk throughout the residential property and navigate stairs as part of safety checks and other job responsibilities.

Fair Chance Hiring

• People with a criminal record are encouraged to apply. Individuals cannot have active cases or warrants and must be off supervision to be considered for employment.

Background Check and Drug Testing

• Background check and pre-employment urinalysis are required.

Job Type: Part-time

Pay: From $16.00 per hour

People with a criminal record are encouraged to apply

Ability to Commute:

• St. Louis, MO 63111 (Required)

Work Location: In person