Transitions Manager | PEX Performance Excellence Manager

Learn and Inspire with iOPEX Technologies. Join us now!

We are hiring for passionate and talented Performance Excellence Lead/Manager.

Responsibilities:

• Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Work closely with department heads on their organizational design and change management
• Analyze and share actionable insights and trends to Operations and support groups
• Oversee management of a project through regular status reporting and stakeholder management
• Build expertise in specific business units / programs
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Qualifications:

• Should have at least 3 years of experience of the same capacity on a BPO set up
• Demonstrated quantitative skills with the highest degree of precision
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Experience in business and data analysis is an advantage
• Lean/Six Sigma certification is preferred but not required
• Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
• Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

🌈 Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love 🧡

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

 ✨ Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.