Transmission L1 Engineer / Transmission NOC Engineer

Role : Transmission L1 Engineer / Transmission NOC Engineer

Work Location : Doha -Qatar

Job Description:

Key Responsibilities

1. Network Monitoring & Surveillance

• Monitor transmission network alarms through NMS/EMS tools on a 24x7 basis
• Identify network events, faults, service-impacting alarms, and performance degradation alerts
• Perform first-level alarm correlation and prioritization based on service impact
• Track node/link down events, path failures, LOS, LOF, interface flaps, power alarms, and transmission degradation alarms

2. Incident Handling & Ticket Management

• Raise incidents/tickets for all network alarms and customer-impacting events
• Categorize incidents based on severity, region, service, and technology
• Maintain proper updates in ticketing tools with time-stamped actions
• Ensure all incidents are acknowledged and assigned within defined SLA timelines

3. Initial Troubleshooting

• Perform basic troubleshooting using SOPs, troubleshooting guides, and knowledge base
• Validate alarm persistence, flap behavior, repeat incidents, and service dependency
• Perform preliminary checks such as:
• Alarm acknowledgment
• Link/path status validation
• Interface and bandwidth checks
• Power/environment checks (where tool visibility exists)
• Reachability checks through monitoring systems

4. Escalation Management

• Escalate unresolved or critical alarms to L2 / Shift Lead within defined TAT
• Coordinate with field teams, fiber teams, power teams, and OEM/vendor teams as per escalation matrix
• Follow escalation hierarchy for P1/P2 incidents without delay
• Inform customer support/service desk for affected services where required

5. Communication & Coordination

• Provide timely updates to all stakeholders during incidents
• Maintain bridge call support for major outages if required
• Coordinate with internal teams for restoration activities
• Share handover notes clearly during shift change

6. SLA & Process Compliance

• Ensure incidents are handled as per agreed SOP, SLA, and operational processes
• Maintain proper incident documentation and closure remarks
• Support shift governance, queue hygiene, and ageing control
• Adhere to reporting discipline and audit requirements

7. Reporting & Logs

• Prepare shift-wise incident summaries and outage reports
• Maintain daily logs of major alarms, repeat faults, and pending issues
• Highlight chronic/repetitive issues to L2/team lead
• Support in MIS generation and service outage tracking

Required Technical Skills

• Basic understanding of telecom transmission technologies:
• SDH
• DWDM
• Microwave
• Ethernet / MPLS Transport
• Fiber network basics
• Basic knowledge of alarm handling and NOC tools
• Understanding of incident management and escalation process
• Familiarity with EMS/NMS monitoring platforms
• Knowledge of transmission fault types such as:
• LOS, LOF, RDI, AU/VC alarms
• Link down / path down
• Optical degradation
• Power alarms
• Interface down events