Transmission Service Advisor

We are seeking an experienced Service Advisor for a performance transmission shop. This position will serve as the main point of contact between customers and technicians, managing repair orders and keeping customers informed throughout the process.

Responsibilities

• Greet customers and identify transmission concerns and symptoms.
• Create repair orders and prepare parts and labor estimates.
• Explain transmission diagnostics, repairs, rebuilds, and recommendations to customers.
• Obtain repair authorizations and provide status updates.
• Coordinate workflow with transmission technicians and management.
• Schedule appointments and handle incoming service calls.
• Coordinate parts as needed.
• Review completed work orders and invoices for accuracy.
• Build strong customer relationships and encourage repeat business.

Qualifications

• Service Advisor or Service Writer experience preferred.
• Transmission or drivetrain knowledge strongly preferred.
• Understanding of transmission diagnostics, rebuilds, torque converters, clutches, and related components is a plus.
• Strong customer service, communication, and sales skills.
• Organized and comfortable working in a fast-paced shop environment.
• Valid driver's license.

Ideal Candidate: A customer-focused professional who understands transmission service and can communicate effectively with customers while keeping jobs organized and moving efficiently through the shop.

You should be proficient in:

• Customer Service
• Transmission & Drivetrain Systems