Transport Administration & Customer Service

About the role

MKD Transcorp is seeking a Transport Administration & Customer Service professional to join our dynamic team at our Hoxton Park NSW facility. This is a full-time position that plays a vital role in ensuring the smooth operation of our transport and logistics services for a well know household brand. You will be the key point of contact for our customer whilst managing critical administrative functions that support our fleet operations and service delivery. This role is essential to maintaining our reputation for excellence in the Transport & Logistics sector and directly impacts customer satisfaction and operational efficiency.

What you'll be doing

• Processing and coordinating transport bookings, ensuring accurate documentation and timely dispatch of vehicles.

• Managing customer enquiries and providing exceptional service support via phone, email and other communication channels.

• Maintaining detailed records of transport movements, customer orders, PODs and pallet dockets.

• Liaising between customers, drivers and operations management to resolve issues and ensure smooth service delivery.

• Assisting in preparing invoices, delivery dockets and co ordinating pallet control functions.

• Monitoring transport schedules and communicating any delays or changes to relevant stakeholders.

• Maintaining filing systems and ensuring administrative accuracy across all transport-related documentation.

What we're looking for

• Proven experience in transport administration, customer service or a similar administrative role within logistics or manufacturing environments.

• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously.

• Excellent communication skills, both written and verbal, with a professional and courteous demeanor.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with transport or logistics software systems.

• Attention to detail and accuracy in documentation and record-keeping

• Knowledge of transport regulations and best practices in the logistics industry (preferred)

• Experience with scheduling and dispatch systems (preferred)

What we offer

At MKD Transcorp, we value our employees and offer a supportive workplace environment where your contribution is recognised and appreciated. We provide:

• Competitive salary and conditions commensurate with experience.
• Full-time permanent employment offering job security and stability.
• Ongoing training and development opportunities to enhance your skills and career progression.
• A collaborative team environment with clear communication and support from management.
• The opportunity to work with a professional, established transport and logistics business.
• A workplace culture that values reliability, professionalism and customer excellence.

About us

MKD Transcorp is an established player in the Transport & Logistics sector, delivering reliable and efficient transport and logistics solutions to our valued customers. With a strong commitment to service excellence and operational efficiency, we maintain a fleet of well-maintained vehicles and a dedicated team of professionals. We pride ourselves on our reputation for dependable service, professional conduct and customer-focused operations. Our team works collaboratively to ensure that every transport requirement is met with precision and care, making us a trusted partner for businesses across the region.

Apply now

If you are an organised, customer-focused professional with experience in transport administration and customer service, we would like to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience to MKD Transcorp. Join our team and become part of a business committed to excellence in transport and logistics services.