Transport Administrator

Transport Administrator - Ashbourne Business Park

Job Summary:

The Transport Administrator plays a key role in supporting the efficient running of the transport function through accurate administration, coordination, and issue resolution. This role is responsible for managing transport-related data, customer queries, and system updates, ensuring all activities are completed in line with service level agreements and operational deadlines.

The postholder will work closely with transport, warehouse, and customer service teams, ensuring clear communication, accurate record keeping, and timely resolution of issues. The role requires strong organisational skills, attention to detail, and the ability to manage priorities effectively in a fast-paced environment.

Key Responsibilities:

Query Management & Communication

• Manage and respond to customer queries via phone and email in a prompt and professional manner.
• Maintain and prioritise both personal and shared email inboxes.
• Communicate issues effectively with internal departments, including transport, warehouse, and customer service teams.

Transport Administration & Systems

• Update internal systems with delivery issues, shortages, and discrepancies reported by drivers or carriers.
• Complete customer booking-in processes, ensuring all systems are updated and transport providers are informed.
• Generate and maintain accurate records across all transport-related activities.

Billing & Financial Administration

• Carry out customer billing in line with agreed SLAs and discrepancy codes.
• Support month-end and period-end close processes in line with customer timelines.

POD Management & Reporting

• Ensure all Proof of Deliveries (PODs) are returned in line with customer SLAs.
• Work closely with transport providers to ensure POD compliance.
• Generate POD reports and support tracking and scanning processes.

Operational Support & Issue Resolution

• Create and arrange transport uplifts, ensuring completion to customer satisfaction.
• Identify discrepancies and follow up with relevant stakeholders to resolution.
• Resolve delivery and collection issues in the most efficient manner.
• Support ad hoc duties across the transport function as required.

Compliance & Collaboration

• Ensure all company policies and procedures are adhered to.
• Work collaboratively with colleagues to support overall operational efficiency.
• Identify issues early and respond in a timely and proactive manner.

Requirements:

• Experience in a transport administration or logistics support role.
• Strong administrative skills with high proficiency in Microsoft Excel and Office systems.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Excellent communication skills, both written and verbal
• Strong organisational and time management skills with the ability to prioritise workload.
• High attention to detail and accuracy.
• Strong problem-solving ability with a proactive approach.
• Customer-focused mindset with a professional and courteous approach.
• Ability to take ownership of tasks and follow through to completion.
• Positive attitude and strong team player.

QUALIFICATIONS

Experience working within a logistics, transport, or FMCG environment.