Transport & Program Support Assistant

Job Summary

The Transport & Program Support Assistant helps keep Henderson Humane Society's medical, spay/neuter, and rescue programs moving efficiently. This position is responsible for the safe transportation of animals to and from veterinary appointments, group spay/neuter trips, individual medical appointments, and rescue transports. When not completing transports, the position provides administrative support for community spay/neuter programs and serves as backup support for the front office.

The regular schedule is typically Monday, Thursday, and Friday for approximately six hours each day. Days and hours may vary based on veterinary appointments, rescue transports, and operational needs.

Compensation

$12/Hour

Key Responsibilities

Animal Transport

• Safely transports animals to and from veterinary appointments using a Henderson Humane Society vehicle.
• Completes group spay/neuter transports as well as individual medical transports.
• Completes rescue transports and coordinates transport details with shelter staff, veterinary partners, and rescue partners as needed.
• Safely handles animals who may be nervous, fearful, reactive, or resistant to handling.
• Performs routine sanitation of the transport vehicle and animal carriers/kennels following transports.

Spay/Neuter Program Administration

• Processes applications for Henderson Humane Society spay/neuter programs, including the Community Cat Program and scholarship program.
• Reviews applications for completeness and maintains accurate program records.
• Coordinates appointment scheduling with participating veterinary providers and program participants.
• Calls, texts, or otherwise contacts pet owners to confirm appointments, provide scheduling information, and communicate program details.
• Completes accurate and timely data entry in ShelterLuv, including program and appointment information.

Front Office Support

• Serves as backup to the Front Office Coordinator when needed.
• Assists with answering incoming phone calls and returning messages.
• Provides courteous, clear, and professional communication with members of the public, shelter staff, veterinary clinics, and rescue partners.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Valid driver’s license and acceptable driving record.
• Ability to safely operate Henderson Humane Society vehicles.
• Basic proficiency with computers, email, texting, and data entry.
• Strong organizational and time-management skills with the ability to manage deadlines and changing priorities.
• Excellent communication and customer service skills.
• Reliable and dependable attendance.
• Ability to maintain accurate records and follow established procedures.

Physical and Working Environment

• Lift and carry animal carriers and animals weighing up to 75 pounds.
• Bend, kneel, reach, stand, and move as needed to safely handle animals and equipment.
• Drive for extended periods of time, including occasional out-of-area transports.
• Safely handle animals who may be nervous, fearful, reactive, or resistant to handling.
• Work around animal hair, odors, cleaning products, noise, and other normal shelter and transport conditions.

Pay: From $12.00 per hour

Expected hours: No more than 18.0 per week

Application Question(s):

• Are you at least 18 years of age?

License/Certification:

• Driver's License (Preferred)

Work Location: In person