Transport Dispatch & Operations

About the role

Oversee and control nationwide Linehaul operations performance to ensure that transport plans are executed accurately, safely, and cost-effectively. Monitor key KPIs, service quality, and cost performance of Linehaul operations; provide analysis, reports, and improvement initiatives to support continuous operational excellence and business efficiency.

Key responsibilities

• Monitor nationwide transport dispatch performance (on-time rate, delivery lead time, vehicle utilization, trip accuracy) to ensure that daily, weekly, and monthly operational KPIs are achieved.
• Verify that dispatch schedules and routing plans are executed as approved and identify deviations from plan and coordinate with field teams to ensure timely correction.
• Review transport operation quality—route accuracy, documentation, driver readiness and conduct periodic audits and assessments to ensure adherence to company SOPs and service standards.
• Monitor and analyze transport-related incidents, driver behavior, and vehicle safety compliance.
• Coordinate with the Safety team to implement preventive actions and safety improvement plans.
• Track and control transport operation costs (fuel, trip cost, outsourcing, overtime) and identify cost variances and recommend optimization measures.
• Consolidate daily/weekly/monthly transport operation reports, KPI summaries, variance analysis, and improvement opportunities.
• Collaborate with planning, safety, and vendor management teams to enhance overall efficiency.
• Prepare and present monthly performance reports to management, highlighting key trends and improvement actions.
• Support the implementation of transport monitoring systems and dashboard development for KPI tracking.

About you

• Bachelor's degree or higher in Logistics, Supply Chain Management, Transportation Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in transport operations, dispatch management, or logistics control.
• Strong understanding of transport operation processes (dispatch, routing, scheduling, and trip cost structure).
• Knowledge of key logistics KPIs (on-time delivery, utilization, cost per trip, etc.).
• Familiarity with transport management systems (TMS), and Microsoft Excel or Power BI for data analysis.
• Analytical and problem-solving skills to identify operational gaps and propose improvements.
• Strong communication and coordination skills to work effectively with regional teams, vendors, and management.
• Good understanding of safety and compliance standards in transport.