Transport Driver

The Transport Driver plays a key role in our work of transporting clients to needed care within and outside our contracted area. They are often the only in-person representative of the company, providing excellent customer service to facility staff, clients and family members in a mental health setting.

Essential Duties and Responsibilities

• Long- and short-distance driving, coordinating routes and schedules with dispatchers.

• Retrieve and secure clients and personal belongings for trip to destination facility.

• Maintain detailed log of working hours in compliance with state and company policies, submitting monthly to Field Supervisor.

• Ensure mechanical issues with the vehicle are corrected promptly, reporting defects, accidents, and violations immediately.

• Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.)

• Interact with facility staff, clients, and family members in a professional manner.

• Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary.

• Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more, submitting reports monthly to Field Supervisor.

• Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.

• Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum). Report all overages to Field Supervisor.

• High school diploma or equivalent.

• 26 years or older.

• Excellent driving record.

• Valid driver's license.

• Proficient in English (oral and written); active listener.

• Tech-savvy, good typing skills, and experience with data entry.

• Ability to work nights, weekends with flexible hours as needed.

• Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.

• Ability to multi-task, interpreting on-going problems and suggesting possible solutions.

• Prior law enforcement, military, dispatch, logistics or mental health experience helpful, but not required.