Transport Operations Lead

Job Overview About The Role

Love keeping things running smoothly? Enjoy solving problems and being the person people turn to when they need help?

We're looking for a Transport Operations Lead to help keep our Larkhall operation moving. You'll be a key point of contact for our self-employed delivery crews, supporting them throughout the day while making sure our vehicles stay safe, compliant and ready to deliver the brilliant service AO is known for.

This is a great opportunity for someone working in Transport Admin, Transport Coordination or Logistics who wants to take that next step and get more involved in the day-to-day operation.

At AO, no two days are ever the same. One minute you'll be helping a crew get back on track, the next you'll be arranging vehicle maintenance, checking compliance, or welcoming a new starter into the team.

You'll be right at the heart of the operation, making a real difference every day.

• Salary: £28,308.80
• Shift pattern: 5 on 3 off 5 on 2 off rotating shifts
• Hours: 4am-1pm and 12pm-9pm (40 hours per week)
• Job Type: Full time and permanent contract

Location: Unit 1, Middleton Avenue, Strutherhill Ind. Estate, Larkhall, ML9 2UN

Here's What You Can Expect To Be Doing

• Supporting our network of self-employed delivery crews and helping them deliver brilliant service.
• Keeping an eye on the day-to-day operation and jumping in to solve problems when they arise.
• Carrying out vehicle and compliance checks to keep our fleet safe and road-ready.
• Coordinating vehicle maintenance and repairs.
• Supporting new starters and helping them settle into life at AO.
• Building great working relationships with drivers, contractors and colleagues.
• Helping create a safe, positive and successful depot environment.
• Working closely with the management team to keep everything running smoothly.

A Few Things About You

• Experience in Transport Administration, Logistics, Distribution or a similar operational role.
• Enjoy being organised and keeping lots of moving parts under control.
• A natural problem solver who stays calm when things get busy.
• Comfortable building relationships with drivers, contractors and colleagues.
• Knowledge of transport compliance and safe loading practices.
• Happy taking ownership and getting stuck in when needed
• Full UK Manual Driving Licence.

Nice To Have, But Not Essential

• Experience supporting drivers or contractor networks.
• Basic vehicle maintenance knowledge.
• Previous experience in a lead, coordinator or team support role

A Bit About Us We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

AO's secret sauce? The people.

So if you're looking for a role where you can take on more responsibility, develop your operational skills and be part of a team that genuinely cares, we'd love to hear from you.