Transport Operations Manager

Lead Operations. Drive Performance. Shape the Future.

CRL Express is one of Australia's fastest-growing logistics providers, delivering tailored transport, warehousing, and distribution solutions nationwide. Since 2018, we've built our reputation on exceptional customer service, operational excellence, and a commitment to doing things differently.

As we continue to expand, we're looking for an experienced Transport Operations Manager to lead a high-performing operation and play a key role in driving service, safety, profitability, and team success.

This is more than an operations role. It's an opportunity to influence strategy, build capability, and make a real impact within a business that values initiative, accountability, and innovation.

About the Role

Reporting to the Head of National Operations, you'll be responsible for overseeing all aspects of site operations, ensuring customer expectations are exceeded while maintaining compliance, safety, operational efficiency, and financial performance.

You'll lead a diverse team across transport, customer service, and warehouse operations while working closely with internal stakeholders, customers, suppliers, and carriers.

Key Responsibilities

• Lead and develop transport, warehouse, and customer service teams
• Drive operational efficiency across fleet, linehaul, and freight movements
• Manage site performance against service and financial targets
• Ensure DIFOT and operational KPIs are achieved
• Oversee fleet utilisation, maintenance scheduling, and resource planning
• Foster a strong safety-first culture with full WHS and Chain of Responsibility compliance
• Manage customer relationships and resolve escalations effectively
• Recruit, coach, mentor, and develop operational team members
• Identify and implement continuous improvement initiatives
• Ensure compliance with dangerous goods, HACCP, and industry regulations

About You

You're a proactive and hands-on operational leader with a strong background in transport and logistics. You thrive in fast-paced environments, enjoy leading teams, and have a passion for delivering exceptional customer outcomes.

To Succeed in This Role You Will Have:

✅ Minimum 5 years' experience in logistics operations

✅ Minimum 5 years' experience leading and managing teams

✅ Strong experience in transport operations, PUD and linehaul management

✅ Sound understanding of WHS and Chain of Responsibility legislation

✅ Experience managing operational KPIs, productivity, and performance outcomes

✅ Outstanding leadership, communication, and stakeholder management skills

✅ Strong problem-solving and decision-making capabilities

✅ Advanced computer skills including Microsoft Office

Highly Regarded

• Dangerous Goods experience
• Forklift Licence
• Fatigue Management qualifications
• CoR and transport compliance training
• Warehousing and distribution leadership experience

Why Join CRL Express?

At CRL Express, we're building a workplace where great people can do their best work.

You'll join a business that genuinely invests in its people and lives by its leadership principles:

⭐ Empowerment and accountability

⭐ Passion for excellence

⭐ Results-driven performance

⭐ Open communication and collaboration

⭐ A positive and engaging workplace culture

⭐ Ongoing learning and career development

As part of our leadership team, you'll have the opportunity to influence business outcomes, develop high-performing teams, and contribute to the continued growth of a rapidly expanding national organisation.

Ready to Take the Next Step?

If you're an experienced Transport Operations Manager looking for your next leadership challenge with a growing Australian logistics company, we'd love to hear from you.

Apply now and help drive the future of CRL Express.