Transport Operations Supervisor

About the Company

We are a fast-growing contract logistics and overseas warehousing company with nearly a decade of operations in the Netherlands, headquartered in Venlo, operating multiple large proprietary warehouses across the Netherlands and Germany. We focus on serving large, high-growth clients, primarily in the new energy sector, including inverter manufacturers, energy storage battery companies, and publicly listed industrial groups.

Role Overview

We are looking for an operations-oriented professional with local European transport industry experience to serve as a core member of the Transport Department, responsible for transport operations management, customer service support, supplier management, and operational performance analysis.

This role emphasizes understanding and managing the entire transport process. On the basis of keeping daily operations stable, the successful candidate will continuously improve service quality, operational efficiency, and business performance through data analysis and ongoing improvement.

Ideal Candidate Profile

Industry Background

• 3+ years of experience in the European road transport industry;
• Familiar with the Benelux, German, and wider European transport markets;
• Work experience at a 3PL, freight forwarder, or transport company;
• Familiar with basic transport processes and operational logic;
• Preference given to those with a long-term intention to build a career in the Dutch logistics industry.

Role Summary

We hope to find a logistics professional with solid transport experience, good data awareness, and an operational mindset, who can play a steady role in daily transport operations while continuously improving overall operational performance through data analysis, supplier management, and process optimization, growing into one of the core members of the transport team.

KM Visa Sponsorship: YES

Job Responsibilities and Competency Requirements

Transport Operations Management

• Responsible for day-to-day operational coordination of transport business for key customers;
• Track transport execution to ensure service quality and timeliness;
• Independently handle transport exceptions, delays, and customer complaints;
• Coordinate resources among customers, warehouses, and transport suppliers;
• Continuously optimize transport operating processes and the service experience.

Customer Communication and Support

• Maintain good communication with key customers;
• Provide timely feedback on transport progress and exceptions;
• Assist in resolving service issues that arise during transport;
• Maintain stable customer relationships.

Operational Performance and Data Analysis

• Track transport KPIs, such as OTD (on-time delivery), exception rate, claims rate, and complaint rate;
• Regularly produce monthly and quarterly operational analysis reports;
• Identify operational problems through data analysis and propose improvement recommendations;
• Support transport process optimization and efficiency improvement.

Profit and Cost Awareness

• Pay attention to the cost and profit performance of customers and lanes;
• Assist in identifying opportunities for cost optimization and efficiency improvement;
• Support transport pricing and operational decision-making analysis.

Supplier Management

• Maintain and develop transport supplier resources;
• Participate in evaluating supplier service quality and stability;
• Track supplier performance and drive continuous improvement;
• Assist in optimizing capacity structure and resource allocation.

Ideal Skills

• Strong data analysis and logical thinking skills;
• Proficient in using Excel for basic data analysis;
• Able to identify problems from data and drive improvements;
• Good customer communication and cross-department coordination skills;
• Sense of responsibility and initiative, able to move work forward independently;
• Some understanding of and interest in logistics operations and supply chain management.

Language Requirements

• Fluent Chinese;
• English as a working language;
• Dutch or German is a plus.

Preferred Qualifications

• Experience in transport operations or coordination management;
• Experience in supplier management or procurement coordination;
• Experience with high-value or complex transport operations;
• Experience in KPI management or operational analysis;
• Familiarity with how the European logistics industry operates.