Transport Planner

Overall Purpose of Job:

The Transport Planner is responsible for the efficient and effective assignment of tasks to Water Technicians, ensuring excellent customer service and optimised operational performance. The role involves route planning, problem-solving, and coordination with various teams to facilitate seamless distribution, installation, maintenance, and collection processes.

Main Responsibilities & Tasks:

• Task Allocation & Scheduling: Assign a variety of tasks including deliveries, technical services, sanitisations, returns, installations, backlog deliveries, and complaint resolution, adhering to established Service Level Agreements (SLAs).
• Route Optimisation & Management: Continuously analyse route efficiency, identifying and implementing improvements to maximise profitability and minimise operational costs.
• Incorporate new customers into existing routes through accurate geocoding and efficient route integration.
• Proactively adjust routes in response to changes in the customer base, including customer exchanges, acquisitions, branch transfers, new branch openings, or branch closures.
• Resource Coordination: Assist the Branch Operations Manager in task assignment and resource allocation, particularly during periods of employee absence or vehicle downtime.
• Plan and coordinate the work of third-party couriers where applicable, ensuring seamless integration into existing delivery schedules.
• Manage deliveries and sanitisation for special contracts, ensuring adherence to strict response times and contractual obligations.
• Customer Onboarding & Contract Management: Support the Branch Operations Manager in assigning tasks related to new customer onboarding, including initial installation requests.
• Reporting & Communication: Promptly report any instances of non-compliance or failure to complete assigned tasks by Water Technicians to the Branch Operations Manager.
• Notify relevant departments of equipment needs for upcoming installations and service requests.
• Continuous Improvement: Actively participate in the evaluation and refinement of planning processes to enhance overall efficiency and effectiveness.

Profile

• Strong organisational and planning skills.
• Driven to deliver exceptional levels of service to customers and internal colleagues.
• Ability to work to time pressures and prioritise activity.
• Ability to communicate with and influence operational managers.
• Experience of service planning within the UK logistics market preferred.
• Proficient knowledge of the IT operating system, company procedures, and standards.
• Resilience in handling high-stress situations while maintaining a focus on quality and efficiency.
• Strong analytical and problem-solving skills.
• Sound geographical knowledge.

Requirements

• Role is office based.
• Daily working patterns will be determined by location Branch Operations Manager
• Occasional travel to UK branches may be required.

Job Type: Full-time

Pay: Up to £29,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Experience:

• Logistics: 1 year (preferred)

Work Location: In person