TRANSPORTATION COORDINATOR

The Transportation Coordinator provides support in timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager/Supervisor.

ESSENTIAL JOB FUNCTIONS:

• Prepares and ensures accuracy of drivers’ daily schedules.
• Provides route update to drivers and communicates in a timely manner.
• Oversees and manages company fleet vehicles including repairs, maintenance records, insurance claims, incident reports, cleaning & disinfection, and licenses update.
• Establishes a positive rapport with program participants, participant’s family members, and other members of the care team and its network providers.
• Assists in training drivers to strive towards providing excellent services and treatments to all participants and staff.
• Assesses resources and forecasts potential problems in operations and schedules to ensure proper coverage of drivers.
• Reports and reviews all issues promptly and provides possible solutions.
• Maintains accuracy and confidentiality of all participants’ information.
• Performs general office duties, processes program enrollments, authorizations, billing charges entry, insurance eligibility and verifications, and other administrative tasks as needed.
• Covers driver when necessary to ensure proper coverage to participants.
• Utilizes applications and software in electronic health records (EHR) such as EPIC appropriately & efficiently and serve as content & workflow expert for resolving issues and proposing solutions.
• Performs other job duties as required by Transportation Manager/Supervisor.

QUALIFICATIONS:

• High school diploma required; college degree preferred.
• Valid class C license required; class B license preferred, with a clean driving record (no violations within the last 5 years)
• Minimum 1 year of experience in professional transportation service and/or 2 years of experience in office setting required.
• Extensive knowledge & experience in senior care programs and/or relevant field preferred.
• Must work flexible schedule with occasional weekends.
• May require operating other company vehicles or tools as needed.
• Current BLS and First Aid certificates required.
• Excellent in customer service.

LANGUAGE (preferred/asset/required):

• Ability to speak, read and write in English required.
• Ability to speak Chinese (Mandarin/Cantonese), Vietnamese, or Spanish is preferred.
• Fluency in other languages is an asset.

STATUS:

This is a FLSA Non-exempt position.
This is not an OSHA high-risk position.
This is a Full Time position.