Transportation Operation Analyst

Job Purpose

Responsible for supporting the country transportation operations through data analysis and continuous operational improvement, combining desk-based analysis with on-site operational visits. The person will collect, consolidate and analyze operational, cost and vendor data to generate actionable insights that support business decision-making. The role will also work closely with Transport Operations, Key Account Management and Finance teams to identify inefficiencies, drive process improvement initiatives, and track the impact of improvements against agreed targets.

Key Responsibilities

Data Analytics

o   Collect, consolidate and validate transportation operational and vendor cost data (rates, fuel, volume, KPIs) from multiple sources such as Finance, Operations and vendor systems to support reporting and decision-making.

o   Develop and maintain dashboards, trackers and reports (e.g. vendor rate panels, profitability, cost-to-serve) using Excel and/or Power BI to provide visibility on transportation performance.

o   Analyze cost, volume and performance trends to identify variances and cost drivers, and present findings with clear, actionable recommendations to management.

o   Support data requests and analysis for the account reviews and contract renewals (existing customers), budgeting, and business review meetings.

Operation Improvement

o   Identify and lead process improvement initiatives across transportation operations (e.g. cost/route optimization, vendor benchmarking, automation of manual workflows) to enhance efficiency and reduce cost.

o   Work cross-functionally with Operations, Key Account Management and Finance teams to design and implement standard operating procedures, tools and systems that improve accuracy and turnaround time.

o   Monitor the impact of implemented improvements against KPIs/targets and recommend corrective actions to sustain gains.

o   Support project management of improvement initiatives, including timelines, documentation and stakeholder communication.

o   Conduct on-site visits to transportation and truck operations to observe and diagnose operational issues firsthand (e.g. breakdowns, turnaround delays, service disruptions), then analyze findings and present data-backed solutions to the Transport Operation Manager.

Core Competencies & Skills

• Data Analysis & Reporting: Strong proficiency in Excel (pivot tables, formulas, macros) and/or Power BI; ability to translate raw data into clear, actionable insights.

• Process Improvement: Working knowledge of continuous improvement methodologies (e.g. Lean, Six Sigma or similar) and ability to drive change across cross-functional teams.

Communication & Stakeholder Management: Ability to work with cross-functional stakeholders and communicate technical findings to non-technical audiences.

Qualifications & Education

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, Engineering, or a related field.

• Experience: 2-5 years of experience in data analysis, business analysis, or operations, preferably within the logistics/transportation field.

• English & Computer Literacy: Intermediate to Advanced English; Advanced in MS Office (especially Excel); knowledge of Power BI/Power Automate is a plus.