Transportation Operations Coordinator (Temporary)

Become a Leader in transportation with Harlow's School Bus Company!

Leadership is the heart of any successful team and are looking for someone who can be exactly that! We are seeking an experienced and highly-motivated Operations Coordinator to join Harlow's School Bus Company. In this pivotal role, you will drive the overall strategy, operational excellence, and financial performance of our transportation division. You will play a crucial role in our company's success.

Position Summary

The Temporary Transportation Operations Coordinator supports the day-to-day operation of a Harlow's School Bus Service location under the direct oversight of Transportation Management. This position serves as the on-site operational point of contact and assists with dispatching, driver coordination, routing, customer service, regulatory compliance, administrative functions, and other activities necessary to maintain safe and reliable student transportation.

This is a temporary position requiring an adaptable, organized individual who can manage multiple operational priorities while maintaining regular communication with off-site leadership.

Essential Duties and Responsibilities

• Coordinate daily transportation operations under the direction of Transportation Management.
• Dispatch drivers and vehicles and monitor daily route coverage and operational needs.
• Communicate with drivers through two-way radio, telephone, and other company systems.
• Maintain bus routes, student information, stop locations, and other data within routing systems.
• Verify route and stop information for accuracy and assist with route adjustments as needed.
• Serve as an on-site point of contact for drivers, parents, schools, vendors, and the general public.
• Respond to transportation questions, service concerns, and changing operational needs in a timely and professional manner.
• Assist with driver scheduling, attendance, documentation, recruiting, onboarding, and retention activities.
• Monitor driver qualifications and required documentation and assist management in maintaining DOT, FMCSA, state, and company compliance.
• Coordinate with leadership and maintenance personnel regarding vehicle availability, preventive maintenance, and service needs.
• Assist with payroll, billing, recordkeeping, and other location administrative functions.
• Promote compliance with company safety policies and all applicable federal, state, and local requirements.
• Maintain consistent communication with Transportation Management regarding staffing, service issues, safety concerns, and location needs.
• Perform other operational duties as assigned.

Qualifications

• High school diploma or GED required; relevant transportation, dispatch, operations, or supervisory experience preferred.
• Ability to obtain or maintain a Class B CDL with School Bus (S) and Passenger (P) endorsements, if required for the location.
• Ability to obtain or maintain a DOT physical, if required.
• Strong organizational, communication, problem-solving, and customer-service skills.
• Ability to prioritize competing demands and respond effectively to changing operational needs.
• Comfortable working independently on-site while receiving direction and oversight from remote leadership.
• Ability to maintain confidential information and accurate records.
• Dependable, professional, and safety-focused.

Harlow's School Bus Service, Inc. reserves the right to modify duties or assign additional responsibilities as operational needs require. This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or qualifications.