Transportation Operations Specialist

We are looking for an experienced and results-driven Rideshare Transportation Operations Lead to assist in overseeing and optimizing our rideshare operations. This position plays a key role in managing driver performance, training drivers, monitoring service quality, maintaining compliance, and improving efficiency within our transportation network. The ideal candidate has a strong background in logistics or transportation management, exceptional communication skills, and a customer-first mindset.

Key Responsibilities:

• Oversee daily rideshare operations including driver scheduling, dispatch coordination, and route optimization
• Recruit, train, and manage a team of rideshare drivers or independent contractors
• Monitor driver performance metrics, customer ratings, and operational KPIs
• Ensure compliance with local, state, and federal transportation regulations
• Collaborate with platform partners (e.g., Uber, Lyft) or manage internal rideshare systems
• Resolve service issues, escalated customer concerns, and incident reports promptly
• Implement safety and service quality standards across the transportation team
• Analyze data to identify trends, inefficiencies, and opportunities for improvement
• Manage fleet logistics including vehicle maintenance, inspections, and record keeping
• Develop and enforce policies and procedures related to transportation services
• Prepare operational reports and contribute to budgeting and forecasting

Qualifications:

• 3+ years of experience in transportation, logistics, or rideshare management
• Strong leadership and team management skills
• Knowledge of DOT regulations, fleet safety, and transportation compliance
• Proficiency in transportation software, routing tools, and Excel/Google Sheets
• Excellent communication, problem-solving, and organizational skills
• Ability to work in a fast-paced, dynamic environment with changing priorities
• Valid driver’s license and clean driving record

Preferred Qualifications:

• Experience working with rideshare platforms (Uber, Lyft, etc.)
• Familiarity with GPS tracking systems and dispatch software
• Experience managing independent contractors or hybrid teams
• Bilingual or multilingual capabilities a plus

Job Type: Full-time

Pay: $20.00 - $27.40 per hour

Benefits:

• Flexible schedule

Work Location: In person