Transportation Ops Manager, Amazon Transportation Services

Description Join Amazon Transportation Services (ATS) Mexico as a Transportation Manager owning daily tactical execution across two high-growth transport programs: Amazon's trailer fleet, and Pickup by Carrier Program (for FTL/LTL seller deliveries). This role delivers direct impact on fleet utilization, cost-to-serve, carrier performance, and seller experience at scale. You will be the single point of contact for fleet operations (asset assignment, yard control, inspections, carrier coordination, incident response) and PCP transport execution (VRID creation, BOL validation, SLA monitoring, carrier scorecards, WBR/MBR narratives). You will work cross-functionally with First Mile, business team, Finance, and carrier partners to ensure operational excellence. This is a high-visibility role that combines hands-on execution with business review delivery to senior leadership.

Key job responsibilities

Execute weekly trailer assignment using the cascade allocation engine; manage intra-week reassignments based on demand shifts across sites.

Conduct daily yard status reviews and coordinate relocations to maintain zone balance.

Lead daily performance syncs with carrier partner; act as first responder for operational incidents (stranded trailers, damages, collection delays) with resolution SLA of less than 2 hours.

Prepare clean operational datasets for business review WBR/MBR/QBR

Execute daily VRID creation and BOL validation for FTL/LTL sellers; track custody handoffs and ensure documentation completeness.

Coordinate appointment slots with FBA Receiving and monitor SLA compliance.

Build and deliver DBR flash metric reports.

Manage carrier scorecards and penalty calculations; own forecast-to-schedule governance alignment.

Execute new seller onboarding and monitor compliance during ramp-up periods.

Deliver monthly carrier scorecards, seller growth tracking, and strategic recommendations for MBR executive summaries.

A day in the life

Your morning starts at the yard — one glance tells you which trailers are ready, which are stuck, and where the day's risks are hiding. You act before small problems become expensive ones. When a breakdown hits, the clock starts and you own it: coordinate the fix, keep the sites moving, resolve it fast. The rest of your day, you turn messy operations into clear signals leaders trust to make decisions. Every trailer you unblock, every delay you catch, keeps packages moving to customers. You're the reason the network scales without breaking.

About The Team Amazon Transportation Services (ATS), a high-powered dynamic team shaping the middle-mile transportation execution and developing innovative transportation management concepts to improve and enhance the ATS Network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time.

Basic Qualifications

• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10539119