Transportation Project Manager

ORGANIZATION: Region VII Area Agency on Aging

POSITION: Transportation Program Manager

BRIEF SUMMARY OF PURPOSE OF POSITION:

Primarily responsible for providing transportation/escort services for Community Health program participants. Oversee the overall transportation coordination needs of participants, including scheduling rides, dispatch and communication as part of the process. Oversight and responsibility for managing CHW Care Attendant/Driver staff. Position will be coordinating the safe transportation of plan participants, preparing driver's schedules, and communicating with participants and vendors.

RESPONSIBILITES AND DUTIES:

• Coordinates transportation for program participants, to get them to and from scheduled healthcare appointments.

• Scheduling transportation services, allocating drivers, and planning routes as necessary.

• Planning and coordinating most efficient use of program vehicles.

• Ensure that direct reports transport plan participants in a safe manner to and from their home to necessary healthcare appointments they are scheduled to attend, in compliance with (State) Department of Motor Vehicle licensing regulations and local statutes.

• Ensure direct reports provide physical assistance to each participant when needed as he/she boards and disembarks from the program’s vehicles.

• Ensures that emergency medical information is available for those participants being transported.

• Ensures direct reports maintain first aid kits in the vehicles, replacing supplies as they are used or becoming outdated.

• Ensure direct reports know and practice all safety protocol, including that all passengers wear safety belts and wheelchairs are locked into position.

• Maintain vehicle fleet to include neat and clean conditions. Keep vehicle maintenance records current; coordinate and schedule routine and episodic vehicle maintenance as necessary.

• Immediately reports to supervisor any vehicle operating problems, malfunctions or incidents out of the ordinary routine.

• Maintains accurate transportation records. Compiles all necessary information to meet reporting requirements, data analysis.

• Processing transportation documentation and monitoring drivers.

• Assists in developing, implementing, and improving transportation policies and procedures.

• Recruiting, training, and supervising drivers.

• Liaison between management, drivers and participants.

• Evaluating driver performance, handling customer queries, and resolving complaints in a timely manner.

QUALIFICATION AND SKILLS:

• A valid driver’s license, chaffers license (or obtain upon hire), and prefered one year of driving experience to perform the job safely.

• Excellent navigation skills and proficiency in using navigation applications to find delivery locations.

• Time management and organizational skills to keep track of appointments and stay on schedule.

• Exceptional communication and interpersonal skills to interact with clients and with team.

• Experience working in scheduling and/or dispatch for an organization or agency.

• Self-starter who takes initiative, is detail-oriented, analytical, customer focused, action oriented and skilled in priority setting and problem solving.

• Possesses a positive attitude and is a team player.

• Ability to handle stressful situations and remain flexible when faced with changes.

• Efficient user of Microsoft Office

• Negotiating skills, effective verbal and written communication, and organizational planning skills essential

This description is intended to describe the essential job functions. It is not an exhaustive list of duties, responsibilities or requirements. Other functions may be assigned, changed or added at any time as HR and/or Executive Director sees fit. Updated: 8-2026

OSHA CATEGORY: This position in the regular course of business would not encounter any tasks or situations involving exposure to bodily fluids. Due to the necessity of operating a wide variety of equipment both inside and outside the facility, a pre-employment drug test is required, and also testing for physical abilities as needed to perform the duties of the position.

PHYSICAL DEMANDS: The duties of this position require an individual to be able to lift at least 75 pounds. He/she also performs tasks involving the operation and general maintenance of motorized and manual equipment requiring an ability to reach, pull, push, climb and twist. Whenever feasible, ergonomic equipment and tools will be provided by the agency to most efficiently and safely reduce physical demands. Reasonable accommodation may be made, if possible, to enable individuals with disabilities to perform the essential functions.