Transportation Representative, AV

Description A Trans Ops Representative at TOC facilitates flow of information between different

stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts

customer experience and business continuity. Trans Ops Specialist at TOC works across two

verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is

picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on

Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck

leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on

Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC

and reaching customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and

querying internal tools and by taking real-time decisions. An ideal candidate should be able to

understand the requirements/be able to analyze data and notice trends and be able to drive

Customer Experience without compromising on time. The candidate should have the basic

understanding of Logistics and should be able to communicate clearly in the written and oral

form. Trans Ops Specialist should be able to ideate process improvements and should have the

zeal to drive them to conclusion.

Key job responsibilities

Communication with external customers (Carriers, Vendors/Suppliers) and internal customers

(Retail, Finance, Software Support, Fulfillment Centers)

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data

management systems) and to perform ad hoc reporting and analysis as needed is a plus.

• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams

who create and enhance the software systems and tools are used by TOC.

• Must be able to quickly understand the business impact of the trends and make decisions that

make sense based on available data.

• Must be able to systematically escalate problems or variance in the information and data to the

relevant owners and teams and follow through on the resolutions to ensure they are delivered.

• Work within various time constraints to meet critical business needs, while measuring and

identifying activities performed.

• Excellent communication, both verbal and written as one may be required to create a narrative

outlining weekly findings and the variances to goals, and present these finding in a review

forum.

Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
• Strong attention to detail with the ability to research and validate data accurately.
• Working knowledge of Excel and basic data analysis tools.
• Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
• Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Preferred Qualifications

• Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
• Experience working directly with external or business customers over phone or email.
• Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Dev Center India - Hyderabad - A85

Job ID: A10538284