Transportation Representative, Transportation Representative

Description Job Description for L2 associates

Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university.
• Ø Excellent communication skills (written and verbal).
• Ø Ability to communicate correctly and clearly with all customers
• Ø Good comprehension skills – ability to clearly understand and state the issues customers present
• Ø Ability to concentrate – follow customers issues without distraction to resolution
• Ø Work successfully in a team environment as well as independently
• Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Ø Excellent typing skills
• Ø Demonstrates an ability to successfully navigate websites
• Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• *Logistics background and Experience in similar role
• * Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• ASSPL - Telangana

Job ID: A10529882