Travel Administrative Assistant

Position Summary
We are seeking a detail-oriented and customer-focused Administrative Assistant to join our travel agency team. This role supports daily operations, ensures smooth client experience, and assists with bookings, documentation, and vendor coordination. The ideal candidate is organized, proactive, and passionate about delivering exceptional service.

Key Responsibilities:

Client Support & Communication

• Respond promptly to phone, email, and in-person inquiries.

• Provide accurate information on travel packages, itineraries, and booking procedures.

• Assist clients with travel documentation requirements (passports, visas, insurance).

Booking & Reservation Management

• Coordinate and process cruise, hotel, and transportation reservations.

• Create, maintain and update client booking records in the agency’s system.

• Confirm and distribute travel itineraries and confirmations to clients.

Administrative & Office Duties

• Prepare invoices, receipts, and payment confirmations.

• Maintain organized online filing systems for client and vendor records.

Vendor & Partner Coordination

• Communicate with cruise lines, hotels, and tour operators for availability and rates.

• Track and follow up on pending confirmations or special requests.

Qualifications:

• Strong organizational and multitasking skills.

• Excellent verbal and written communication abilities.

• Proficiency in MS Office and familiarity with travel booking systems.

• Customer service experience preferred, ideally in the travel industry.

Training Required

• Complete training on the agency’s travel booking system and other cruise line booking websites.
• Complete other travel industry training as required.

Note:  This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s).  Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.