Travel Administrator

About the role

The Travel Administrator is responsible for coordinating end-to-end corporate travel arrangements for employees, management, and company guests. This includes domestic and international flight bookings, domestic hotel arrangements, travel documentation, and support for changes or emergencies. The role works closely with travellers, travel agencies, airlines, hotels, and other service providers to ensure travel arrangements are accurate, cost-effective, and aligned with company policies and approved budgets. You will also support travel reporting, vendor management, cost optimisation, and ongoing improvements to the overall corporate travel experience.

Key responsibilities

• Coordinate end-to-end travel arrangements for employees, management, and company guests
• Review travel requests to ensure necessary approvals, budget requirements, and travel policies are met
• Arrange domestic and international flights and domestic hotel accommodation
• Obtain and compare travel quotations based on cost, schedule, airline, baggage allowance, and traveller requirements
• Manage flight reservations, ticketing, hotel bookings, cancellations, amendments, and rebooking
• Prepare necessary travel-related documentation and ensure travellers receive accurate itineraries and booking confirmations
• Liaise with travel agencies, airlines, hotels, and other travel service providers
• Provide timely assistance for travel-related issues, including flight cancellations, delays, missed connections, lost baggage, and itinerary changes
• Maintain accurate and up-to-date travel records, traveller information, bookings, invoices, and supporting documents
• Prepare regular travel reports and analyse data to identify travel patterns, cost-saving opportunities, and areas for improvement

About you

• Bachelor's Degree in Hospitality, Travel, Tourism, Business Administration, or a related field
• Minimum 2 years of relevant working experience, preferably within corporate travel, a travel agency, tourism, hospitality, or a related environment
• Hands-on experience managing domestic and international flight bookings and hotel reservations
• Familiarity with online booking platforms, travel reservation systems, or travel management tools
• Good understanding of international travel requirements, including passports, visas, currencies, and travel documentation
• Strong communication, coordination, negotiation, and customer service skills
• Good attention to detail with strong organisational and time-management skills
• Able to manage multiple travel requests and priorities in a fast-paced environment
• Strong problem-solving skills, particularly when managing urgent travel changes or disruptions
• Proficient in Microsoft Office applications