Travel Agent

Travel Agent, Schedule change

Job Summary

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

• Working on schedule change reservations a minimum of 40 PNRs a day
• Handling calls / chat of customer queries (Schedule Change Bookings)
• Reporting to the Team Lead to achieve goals
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

• Minimum 1 year of experience in the customer service industry
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.