Travel Captain

1. Job Summary

The Travel Captain is responsible for managing travel arrangements, coordinating with drivers and customers, ensuring smooth trip execution, monitoring vehicle movements, and maintaining proper trip records and reports.

2. Key Responsibilities

• Travel Planning & Coordination
• Plan and coordinate daily travel schedules and trip assignments.
• Ensure timely pickup and drop-off of customers.
• Coordinate with drivers regarding routes, timings, and trip details.
• Handle last-minute changes in travel plans.
• Customer Service
• Communicate professionally with customers and address their travel-related queries.
• Ensure customer comfort, safety, and satisfaction.
• Handle customer complaints and coordinate for quick resolution.
• Driver & Vehicle Management
• Monitor driver attendance, availability, and punctuality.
• Ensure vehicles are clean, roadworthy, and ready before departure.
• Track vehicle movements and trip completion.
• Report vehicle breakdowns, delays, or other issues to management.
• Daily Reporting & Documentation
• Maintain daily trip records, including customer details, vehicle numbers, driver details, and travel timings.
• Record total trips completed, kilometres travelled, fuel expenses, tolls, parking charges, and other expenses.
• Maintain payment collection and pending payment records.
• Submit daily operational reports to management.
• Safety & Compliance
• Ensure drivers follow traffic rules and company policies.
• Check that required vehicle documents are valid and available.
• Immediately report accidents, safety concerns, or emergencies to management.
• Operational Support
• Coordinate with other departments for smooth daily operations.
• Monitor trip expenses and help control unnecessary costs.
• Perform additional duties assigned by management as required.

3. Required Skills

• Good communication and coordination skills.
• Strong planning and time-management abilities.
• Basic knowledge of Google Maps and navigation.
• Basic computer skills, including Excel and WhatsApp reporting.
• Problem-solving ability and customer-handling skills.
• Responsible, punctual, and organised.

4. Qualification & Experience

• Qualification: Minimum 12th pass; graduation preferred.
• Experience: 1–3 years in travel operations, fleet management, transportation, or customer service preferred.
• Freshers with good communication and coordination skills may also be considered.

5. Performance Indicators (KPIs)

• Timely completion of scheduled trips.
• Customer satisfaction and complaint resolution.
• Proper driver coordination and vehicle utilisation.
• Accurate daily reporting and expense records.
• Timely payment collection and follow-up.
• Compliance with company policies and safety requirements.

6. Working Conditions

• Working hours as per company policy and operational requirements.
• Availability for urgent travel coordination when required.
• Regular reporting to the Operations Manager / Management.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person