Travel Consultant

Travel Consultant Travels & Tourism

Location: India (Onsite Goa, Margao)
Experience Required: Minimum 35 Years in Travel Consulting / Airline Ticketing / OTA
Employment Type: Full Time

About Flytravio

Flytravio is a next-generation Online Travel Agency (OTA) launching in 2026 with the vision of delivering seamless global travel experiences for customers across Australia, India, and international markets. The platform will offer flights, hotels, and curated holiday packages with a strong focus on customer experience, operational excellence, and competitive pricing.

We are building a lean but high-impact team to launch and scale Flytravio into one of the most trusted travel platforms for modern travellers.

Role Overview

Flytravio is looking for a detail-oriented and customer-focused Travel Consultant to manage end-to-end travel bookings and provide expert travel solutions to customers.

The role primarily involves handling airline reservations, ticketing, itinerary planning, and resolving travel-related queries. The ideal candidate should have strong knowledge of GDS systems, fare rules, and ticketing processes, along with excellent communication skills.

Key Responsibilities

Travel Booking & Ticketing

• Handle international and domestic flight bookings for leisure and corporate travel
• Manage PNR creation, reissuance, cancellations, and modifications
• Process ticketing, refunds, and fare calculations as per airline policies
• Handle EMD (Electronic Miscellaneous Document) transactions

Customer Interaction & Support

• Assist customers with travel queries via calls, emails, and chat
• Provide accurate information on itineraries, fares, routes, and policies
• Offer travel solutions, including flights, hotels, and holiday packages

Issue Resolution

• Resolve customer concerns related to bookings, ticketing, and refunds
• Escalate complex issues to relevant teams when required
• Ensure timely follow-up and closure of requests

System & Process Handling

• Work on GDS platforms (Amadeus / Galileo / Sabre) for bookings and modifications
• Maintain accurate records in CRM and booking systems
• Follow SOPs and ensure compliance with airline and company policies

Required Skills & Qualifications

• 2+ years of experience in airline reservations, ticketing, or travel consulting
• Strong expertise in GDS systems (Amadeus / Galileo / Sabre)
• Knowledge of PNR handling, fare rules, ticketing, and refund processes
• Experience in handling international and domestic travel bookings
• Strong communication and customer-handling skills
• High attention to detail and accuracy
• Ability to work in a fast-paced, high-pressure environment
• Willingness to work in rotational shifts

Preferred Qualifications

• Experience in OTA, travel agency, or corporate travel management
• IATA certification or relevant travel certification (preferred)
• Knowledge of holiday packages and travel planning
• Experience handling international customer queries

What We Offer

• Opportunity to be part of the founding team of Flytravio
• Fast-growing global travel startup environment
• Competitive salary and performance incentives
• Exposure to global travel operations and customer engagement

Company: Flytravio

Industry: Online Travel Agency / Travel & Tourism