Travel Consultant

Job Title:

Travel Consultant – NRI Market

Location:  Head Office / Nikol

Department:

Travel & Tourism / GCM - Customer Relations 

Reports To:  Sumeet / Ratna Shah

Shift : Night Shift

Job Summary:

Travel Consultant – NRI Market will be responsible for managing and expanding travel services catering to Non-Resident Indian (NRI) clients. This includes designing customized travel itineraries, providing visa and documentation support, handling high-value bookings, and ensuring an exceptional customer experience that aligns with the preferences and expectations of international clients.

Key Responsibilities:

• Manage end-to-end travel requirements for NRI clients (flights, hotels, tours, insurance, transport, etc.).
• Build strong relationships with existing and potential NRI customers through personalized service.
• Design tailor-made itineraries considering budget, preferences, and travel goals with help of Systems available at Flamingo.
• Coordinate with global suppliers, DMCs, airlines, and hotels for the best pricing and service delivery.
• Handle visa processing, documentation, and travel insurance support for clients.
• Provide expert advice on destinations, travel trends, and seasonal offers.
• Ensure compliance with company policies and industry regulations.
• Manage high-value bookings and ensure service excellence under tight deadlines.
• Understand client Requirement , his / her Travel style and sell him package which is best for them.
• Resolve client issues and complaints promptly and professionally.
• Prepare reports and insights on NRI market performance, bookings, and revenue.
• Knowledge of saber usage will be considered as a plus point.

Qualifications & Skills:

• Bachelor’s degree in Travel & Tourism, Hospitality, or a related field.
• 5+ years of experience in travel consulting, with at least 2 years handling NRI or international markets.
• Strong knowledge of global destinations, airlines, and travel systems (Amadeus, Galileo, Sabre).
• Excellent communication and interpersonal skills (English fluency required; regional Indian languages a plus).
• Proven ability to manage VIP or high-net-worth clients.
• Sales-driven mindset with a focus on relationship management.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred:

• Experience working with clients based in the UAE, UK, USA, Canada, or Singapore.
• Familiarity with digital travel platforms, CRM systems, and online booking tools.
• Knowledge of various destinations and know how to make various itineraries.