Travel Desk Associate

Terms of Reference

Associate - Travel Desk

Job Description

Associate Travel Services | FLY WINGS

Organization: MedTech Society (MTS)

Department: FLY WINGS – Travel Services

Location: AMTZ, Visakhapatnam

Experience: 1–3 Years in Travel / Ticketing / Corporate Travel

Employment Type: Full-time

Job Summary

We are looking for a dynamic and customer-oriented Travel Associate to support the day-to-day operations of FLY WINGS, the Travel Services Department of MedTech Society. The candidate will be responsible for handling flight and hotel bookings, ticketing, cancellations, modifications, customer coordination, billing, and travel-related documentation.

Key Responsibilities

1. Handle domestic flight bookings and ticket issuance through authorized travel platforms and airline portals.

2. Manage hotel bookings, confirmations, modifications, and cancellations.

3. Process ticket changes, rescheduling, cancellations, and refunds.

4. Coordinate with employees, management, airlines, hotels, and travel partners for smooth travel arrangements.

5. Provide timely and professional support for urgent and last-minute travel requirements.

6. Verify passenger details, fares, travel dates, approvals, and booking information to ensure accuracy.

7. Prepare and maintain tickets, invoices, booking records, refund details, and other travel documents.

8. Coordinate with the Finance/Accounts team for billing and reconciliation.

9. Prepare basic MIS and travel booking reports as required.

10. Ensure compliance with MTS travel policies and approved procedures.

Qualification & Experience

Required Skills

1. Good knowledge of flight ticketing, hotel booking, cancellations, and refund procedures.

2. Experience with travel booking platforms such as TBO, Tripjack, airline portals, or similar systems is preferred.

3. Good communication, customer service, and coordination skills.

4. Strong attention to detail and accuracy.

5. Good working knowledge of MS Office, particularly MS Excel and Email.

6. Ability to handle multiple requests and work under pressure.

7. Positive attitude, professional conduct, and willingness to learn.

Qualification

Graduate in any discipline. Diploma/Certification in Travel & Tourism will be an added advantage.

Experience Preferred

Candidates with 1–3 years of experience in a Travel Agency, Corporate Travel Desk, Airline Ticketing, or Travel Operations will be preferred.