Travel Desk/Admin

The Travel Desk/Admin coordinates and manages end-to-end travel logistics for clients or corporate employees under a flexible working schedule. This role involves handling flight and hotel reservations, building detailed itineraries, resolving schedule disruptions, and ensuring compliance with travel policies. The ideal candidate possesses strong customer service skills, hands-on experience with Global Distribution Systems (GDS), and the self-motivation to deliver accurate travel management with minimal supervision.
Qualifications & Requirements:
Education: Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
Technical Skills: Proficiency in Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, as well as online booking tools and MS Office.
Experience: 1–3 years of experience in a travel agency, hotel travel desk, or corporate travel management role.
Soft Skills: Excellent verbal and written communication, strong problem-solving skills, high attention to detail, and customer service orientation.
Certifications (Optional): IATA (International Air Transport Association) certification is a strong advantage, but not required.

Key Responsibilities:
Booking & Reservations: Arrange flights, train tickets, hotel stays, rental cars, and airport transfers for individuals or corporate teams.
Itinerary Planning: Create customized travel schedules, including activity bookings, local transportation, and visa/passport assistance.
Policy Compliance: Ensure corporate bookings adhere to internal company travel budgets and expenditure guidelines.
Issue Resolution: Handle emergency changes, cancellations, flight delays, and rebooking requests promptly.
Vendor Management: Maintain relationships with airlines, hotels, and transport vendors to negotiate competitive rates.
Expense Reporting: Maintain accurate travel logs, track invoices, and assist finance teams with travel expense reconciliation.

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Staff meals provided

Work Location: In person