Travel Document Manager

Avia Tour is looking for an experienced Travel Document Manager to lead and oversee our travel documentation operations. As an established Tour & Travel Company, we handle a wide range of domestic and international travel arrangements for individual and group travelers.

This role plays an important part in ensuring a smooth journey for our customers by managing visa processing, travel permits, travel insurance, and departure documentation, while ensuring every requirement is completed accurately and on time.

The ideal candidate is a strong leader with solid experience in travel documentation and international travel requirements, combined with a high level of accuracy, ownership, and commitment to service excellence.

Key Responsibilities

• Lead and manage all travel documentation processes (domestic & international).
• Ensure the completeness, accuracy, and compliance of all travel and immigration related documents, including visas, permits, insurance, and departure documents.
• Maintain strong relationships with embassies, consulates, government institutions, and external partners.
• Develop and monitor SOPs to ensure efficiency and data integrity.
• Provide guidance and solutions for complex documentation cases.
• Supervise, train, and evaluate the documentation team.
• Prepare periodic reports and improvement recommendations for management.

Qualifications

• Bachelor’s Degree in Tourism or related field.
• Minimum 3–5 years of experience in travel documentation, visa handling, or travel operations with proven team leadership experience.
• Strong knowledge of visa requirements and travel documentation for Asia, Europe, and the Middle East.
• Excellent command of English (spoken & written); Mandarin is an advantage.
• Detail-oriented, organized, and solution-driven.
• High integrity, professionalism, and ability to perform under pressure.