Travel Operations Coordinator

About the role

The Travel Operations Coordinator ensures the smooth and timely execution of booked trips by managing logistics, communicating with clients, and troubleshooting any issues that arise. This role serves as the operational backbone between the agency, its partners, and travelers.

Key responsibilities

• Handle bookings with vendors and suppliers—confirm all services (accommodation, transfers, flights, guides, and activities) with suppliers once a trip is sold
• Prepare and send travel documents, confirmations, and itinerary packets to clients
• Ensure timely and accurate payment, booking, and supplier communication
• Be the main point of contact for clients pre-trip and during travel
• Answer questions related to the itinerary, documents, or travel conditions (visas, weather, health)
• Proactively address last-minute issues such as flight delays, cancellations, or service disruptions
• Communicate with the travel consultant for any updates or corrections in itinerary details
• Communicate with the Sales team regarding special client requests or post-booking changes
• Monitor in-trip service delivery and follow up with clients post-travel for feedback
• Troubleshoot problems (delays, cancellations, etc.)