Travel Operations Specialist

About the Role

We are hiring an experienced Itinerary Planner & Tour Operations Specialist to build high-quality travel packages and ensure seamless execution across destinations. You will own the full operations cycle itinerary design, costing, vendor management, SOP creation, and real-time coordination during trips.

Key Responsibilities

Itinerary & Package Creation

• Design and cost travel itineraries across domestic and international destinations
• Prepare detailed package budgets covering accommodation, transport, activities, and flights

Vendor Management

• Identify, negotiate, and onboard hotels, transport operators, activity providers, and local guides
• Maintain strong vendor relationships to ensure reliable pricing, availability, and service quality
• Coordinate with vendors via phone/email before and during trips
• Handle last-minute changes, confirmations, and operational adjustments

Trip Execution & Issue Resolution

• Act as the remote operations point-of-contact during trips
• Resolve delays, vendor issues, and customer concerns by coordinating with partners
• Ensure smooth execution from booking to trip completion

Process & SOP Development

• Draft and maintain SOPs for itinerary execution
• Build contingency plans for weather disruptions, vendor no-shows, and operational changes
• Continuously refine processes based on traveller feedback and performance metrics

Internal Coordination

• Work closely with the sales and operations team for seamless handoff from booking to execution
• Maintain accurate records and operational data in CRM tools (Zoho preferred)

What Were Looking For

• 2–4 years of experience in travel operations, itinerary planning, DMCs, or tour coordination
• Strong command of English (spoken & written); additional languages are a plus
• Solid knowledge of Indian destinations, hospitality vendors, and transport logistics
• Confident negotiator with professional communication skills
• Strong budgeting and costing capability
• Degree/diploma in Travel & Tourism, Hospitality, or related fields preferred
• Highly organized, detail-oriented, and comfortable building processes from scratch
• Ability to work independently in a fast-paced startup environment

What You’ll Get

• Ownership over how itineraries, packages, and vendor operations are built
• Opportunity to design SOPs and operational frameworks for the company
• Direct collaboration with leadership
• A role that directly shapes customer experience and company growth

About Us

Scarlz Moments is a Chennai-based travel company building a modern operations team ahead of launch. We focus on curated, personalized travel experiences with strong operational discipline and vendor excellence.

Perks and benefits

Health insurance, Flexi working