Travel Operations Specialist (Content Load)

About the Opportunity

The Travel Operations Specialist – Content is a subject matter expert in content distribution, load optimisation and the systems that support accurate and timely delivery of Air content across the Global Supply team.

This role provides expert consultancy and third-level escalation support to internal and external stakeholders, including Consultant Support teams, brands, Corporate account managers, offshore partners, Procurement, Technology and management.

You will be responsible for ensuring that negotiated and published content is distributed accurately, consistently and within a timely manner to support travel bookings and uphold customer satisfaction standards.

You are someone who embraces the use of artificial intelligence and automation tools to enhance data accuracy, improve content optimisation outcomes and drive operational excellence.

At all levels, the Travel Operations Specialist - Content contributes to a culture of continuous improvement, revenue optimisation and innovation, with increasing scope, autonomy and influence as seniority grows.

What you will be doing:

• Handling third level support escalations through a variety of channels, including any support cases raised to you ensuring issues are fully understood and clearly documented
• Proactively identify trends and identify opportunities to simplify or streamline operational processes
• Work with Supply Business Improvement Managers in creating and validating processes to enhance business productivity through automation, artificial intelligence and offshoring
• Manage and support automation tools including robotic process automation and chatbots, ensuring maximum effectiveness and uptake across content operations
• Stay current with emerging artificial intelligence and automation developments relevant to content load and optimisation, and proactively identify opportunities to apply new capabilities
• Engage with stakeholders to identify and communicate business risks and opportunities
• Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resource
• Complete Testing, communications and deployment of fulfilment solutions and/or content and quantify any impacts to people, processes or systems
• Development and management of knowledge articles in conjunction with internal stakeholders utilising artificial intelligence tools to support documentation, consistency and accessibility where appropriate
• Providing expertise for upskilling of Support and Offshore team members to consistently improve the delivery of consultant support and training
• Expert of content and optimisation across all brands and accounting for their unique requirements
• Manage and maintain multi-level relationships both internal and external relationships with key business stakeholders across suppliers, Corporate, Leisure and Supply

Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners

Location: The role can be based in all AU/NZ locations with FCTG HQ's

What you will need:

Essential

• Minimum of 3+ years' travel industry experience
• Experience working with GDS systems, including ticketing
• Demonstrated problem solving and root cause identification skills
• Exceptional communication and stakeholder engagement skills

Added Advantage

• 1-2 years' leadership experience
• Experience in content load, revenue optimisation and Air distribution
• Multi GDS knowledge
• Experience in business analysis or project management
• Experience in process design and implementation / delivery roles
• Experience working with automation tools, robotic process automation or artificial intelligence applications
• Experience working with offshore partners

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.