Travel Support Coordinator

Job Summary: We'd love to welcome a highly organized and detail-oriented Travel Operations Assistant to support a busy independent travel advisor. In this role, you'll be the dependable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We're after someone proactive and reliable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones
• Set up and run automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time
• Get ahead of each client's trip by scheduling and sending reminders so no date or deadline is ever missed
• Create clear, well-formatted client itineraries and keep them updated as trip details change
• Manage and triage a high-volume inbox — sort, prioritize, answer routine inquiries, and flag anything needing personal attention
• Keep track of upcoming trips and payment due dates and surface a daily or weekly "what's due" overview
• Keep client records accurate and current

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through
• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools
• Comfortable building and formatting itineraries and working with booking or trip details
• Excellent written English with a warm, professional style suited to client-facing communication
• Experience managing a busy inbox and juggling multiple clients and priorities at once
• Tech-comfortable and quick to learn new systems and tools
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills:

• Prior experience supporting a travel advisor, travel agency, or hospitality/concierge business
• Familiarity with travel booking platforms and itinerary-building tools
• Experience building a CRM or process from a blank slate
• Able to manage multiple projects at once

Why Join Us: This is a great chance to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we'd love to hear from you.