Travel Support Coordinator

Job Summary:
Bring your skills to our team as a highly organized and detail-oriented Travel Operations Assistant, supporting a busy independent travel advisor. You’ll be the dependable right hand who keeps every client’s trip on track by owning reminders, itineraries, and inbox flow in one clean, centralized system. This could be the role for you if you’re proactive and dependable, take ownership of deadlines, and make sure nothing slips through the cracks.

Key Responsibilities:

• Build and maintain one organized system that tracks every client, trip, key date, and payment milestone
• Set up and run automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time
• Schedule and send reminders ahead of each client’s trip so no date or deadline is ever missed
• Create clear, well-formatted client itineraries and keep them updated as trip details change
• Manage and triage a high-volume inbox: sort, prioritize, answer routine inquiries, and flag anything needing personal attention
• Keep track of upcoming trips and payment due dates and provide a daily or weekly “what’s due” overview
• Keep client records accurate and current

Mandatory Skills:

• Strong organizational and time management skills, with genuine reliability around deadlines and follow-through
• Experience setting up and running email automations or reminder workflows in email marketing or CRM automation tools
• Comfortable building and formatting itineraries and working with booking or trip details
• Excellent written English with a warm, professional style for client-facing communication
• Experience managing a busy inbox and balancing several clients and priorities at once
• Comfortable with technology and quick to learn new systems and tools
• Accountable, detail-conscious, and able to manage your own workload
• Strong communication skills

Preferred Skills:

• Previous experience supporting a travel advisor, travel agency, or hospitality/concierge business
• Familiarity with travel booking platforms and itinerary-building tools
• Experience building a CRM or process from a blank slate
• Able to stay on top of several projects at once

Why Join Us:
This is a great opportunity to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You’ll enjoy variety, autonomy, and the chance to make an immediate, visible difference. If you love bringing order to chaos and take pride in keeping things on track, we’d love to hear from you.