TR/COMMUNICATIONS AGENT I

JOB SUMMARY:

Responsible for providing outstanding guest service while answering all incoming calls, providing information, transferring calls as appropriate, answering rate and availability inquiries, and/or making reservations.

EDUCATION:

• High School Diploma or GED equivalent required.

SKILLS:

• Must be able to type 20 wpm. (Test required)

EXPERIENCE:

• Minimum of two (2) years work experience answering high-volume phones.
• Minimum of two (2) years guest service experience.
• Prior Reservations experience preferred.
• Practical experience with Micros Opera preferred.

OTHER REQUIREMENTS:

• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
• Must have a successful employment history with the Tulalip Tribes and/or other current and past employers.