Treasury Management Support Specialist

Description:

Skowhegan Savings Bank seeks an individual to join our team as a Treasury Management Support Specialist. This is a full-time position, that sits onsite in our Main Office in Skowhegan, ME. Schedule is Monday-Friday.

We are looking to hire between $20.00 to $23.00 per hour. This position has growth potential up to $27.66 per hour.

Position Summary:

The Treasury Management Support Specialist provides operational and customer support for the bank’s treasury management products and services. Reporting to the VP, Treasury Operations Manager, this role serves as a primary point of contact for business customers, assisting with maintenance, troubleshooting, and ongoing support of treasury management solutions. The specialist works closely with Treasury Management, Retail, Operations, Deposit Operations, Information Technology, and Commercial Banking teams to ensure exceptional customer service, operational efficiency, and regulatory compliance.

Duties and Responsibilities:

• Delivers exceptional support to treasury management customers, consistently demonstrating Integrity Customer Service principles.
• Provides comprehensive service to treasury customers, including but not limited to ACH origination, outgoing wire processing, multiple logon usage, standard online banking and merchant services, positive pay, remote deposit capture products.
• Serve as the primary support resource for business customers utilizing treasury management services.
• Serve as the primary department phone contact for internal employees and external business customers
• Assist customers with system navigation, security controls, and best practices.
• Identify and escalate suspicious activity, fraud concerns, operational risks, or security issues.
• Processes treasury transactions and account maintenance accurately and efficiently in a fast-paced environment, ensuring adherence to internal controls and established procedures.
• Build strong customer loyalty by developing relationships and consistently delivering exceptional customer service.
• Responds promptly to customer inquiries and concerns, researching and identifying positive solutions or referring to appropriate staff or department for resolution.
• Open deposit accounts for business customers as needed.
• Serve as backup to Implementation Specialist for account opening for business green customers.
• Support the annual relationship review process for select business customers.
• Ensures compliance with all safety and security issues, policies, and procedures.
• Participates in training sessions and workshops to advance product knowledge and customer service skills.
• Performs other daily duties and responsibilities as assigned.

Requirements:

Skills and Abilities:

• Excellent relationship management skills
• Experience providing customer support and outstanding customer service.
• Excellent professional communication skills, phone etiquette
• High attention to detail and organizational skills
• Proficiency in Microsoft Office
• Must be dependable, professional, and calm under pressure.
• Ability to work independently and as part of a collaborative team.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of treasury management products & services

Working Conditions:

• General office environment
• Some travel may be required to support the business customers
• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting, and standing required.

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.