Treasury Management Support Specialist I

Description:

*Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

Requirements:

Job Responsibilities

1. TM Customer Service & Operations – 75%

• Accountable for onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.

o Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.

• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

• Prepare and review various monthly and quarterly reports.

3. Other – 5%

• Provide back-up to Merchant Services.
• Explain bank services and charges to customers.

4. Other duties as assigned.

Competencies Required

1. Customer Focus:

• Is dedicated to meeting the expectations and requirements of internal and external

customers

• Gets first-hand customer information and uses it for improvements in products and

services

• Acts with customers in mind

• Establishes and maintains effective relationships with customers and gains their trust and

respect

1. Integrity & Trust:

• Is widely trusted

• Is seen as a direct, truthful individual

• Can present the unvarnished truth in an appropriate and helpful manner

• Keeps confidences

• Admits mistakes

• Doesn't misrepresent him/herself for personal gain

2. Problem Solving:

• Uses rigorous logic and methods to solve difficult problems with effective solutions

• Probes all fruitful sources for answers

• Can see hidden problems

• Is excellent at honest analysis

• Looks beyond the obvious and doesn't stop at the first answers

3. Time Management:

• Uses his/her time effectively and efficiently

• Values time

• Concentrates his/her efforts on the more important priorities

• Gets more done in less time than others

• Can attend to a broader range of activities

4. Timely Decision Making:

• Makes decisions in a timely manner, sometimes with incomplete information and under

tight deadlines and pressure

• Able to make a quick decision