Treatment Co-ordinator

Treatment Coordinator

Are you a natural communicator passionate about patient care and seamless patient journeys?

Sensu is seeking a friendly, organised and confident Treatment Coordinator to join our London multidisciplinary dental practice. You will be the first clinical contact many patients have after consultation — guiding them through treatment options, cost plans, financing, and after-care.

Key Responsibilities:

• Greet and welcome new patients, manage flow from consultation to treatment plan approval.
• Explain treatment plans (Invisalign, composite bonding, veneers, hygiene, etc.) in clear, compassionate language.
• Present pricing, payment and membership options, financing plans, and assist patients with decisions.
• Schedule treatments across multiple sites, coordinate diaries, liaise with clinicians, labs, and support teams.
• Follow up with leads and consults — phone, SMS, email — to convert interest into bookings/treatments
• Maintain accurate patient records, consent forms, and ensure compliance with GDPR and dental regulations.
• Provide a high-touch, patient-centric experience aligned with Sensu’s brand values: respect, positivity and care.

What We’re Looking For:

• Experience in roles such as Treatment Coordinator, Patient Care Coordinator, or Dental Receptionist.
• Strong conversion experience.
• Excellent communication and interpersonal skills — empathy, clarity, confidence.
• Great organisational ability and time-management skills (multi-site diary juggling).
• Comfort with admin systems (practice management software, Microsoft Office, SMS/email tools).
• Positive attitude, team-oriented mindset, and commitment to delivering exceptional patient experience.

What We Offer:

• Competitive salary + commission/bonus on conversions (rewarding performance directly). £29-£34k
• Training and support: ongoing mentorship, exposure to advanced treatments (Invisalign, cosmetic dentistry).
• A chance to help build out Sensu’s premium patient journey and contribute to expansion plans.
• Friendly, supportive team culture, flexible working across London, career progression potential.

Requirement

• Proof of right to work in the UK and provide two references.
• Full-time, some evenings and weekend work (Flexible mix of shifts).

To apply, please submit your CV and Cover letter via Indeed and providing your preferred availability if you are selected for a telephone call back.

Job Types: Full-time only, Contract, Permanent

Job Types: Full-time, Permanent

Pay: £29,000.00-£34,000.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Experience:

• Sales: 1 year (required)

Work Location: In person