Treatment Coordinator

Description:

About the Role
Texas OMS is seeking a personable, detail-oriented Treatment Coordinator to serve as the vital link between our surgeons, patients, and referring offices. This role guides patients through every step of their surgical journey — from consultation through treatment completion — ensuring clarity, comfort, and confidence at each stage. Prior experience in oral surgery or dental practice is a plus but not required.

Requirements:

Key Responsibilities

• Greet patients and provide concierge-level customer service in person, by phone, and electronically
• Present treatment plans to patients, explaining recommended procedures in clear, accessible terms
• Prepare and present cost estimates and financial arrangements prior to treatment
• Verify and maintain patient insurance information; explain coverage and out-of-pocket costs
• Collect patient payments and manage financial agreements
• Schedule and coordinate surgical appointments to optimize the doctor's schedule
• Communicate with referring dental and medical offices regarding patient treatment status
• Partner closely with clinical staff to ensure a seamless, coordinated patient experience
• Maintain accurate, confidential patient records in compliance with HIPAA
• Follow up with patients on pending treatment plans and outstanding balances

Qualifications

• High school diploma or equivalent required; some college preferred
• Previous experience in a dental, oral surgery, or medical office strongly preferred
• Familiarity with dental/medical terminology, CDT coding, and insurance processes a plus
• Strong communication and interpersonal skills; comfortable discussing treatment and finances with patients
• Proficiency with practice management software (e.g., Dolphin, Dentrix, Open Dental) and general computer skills
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• A proactive, solution-oriented mindset and genuine compassion for patient care

What We Offer

• Competitive hourly pay, commensurate with experience
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• No weekends or evenings
• Growth opportunities within a supportive, team-oriented practice

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value.

Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees.

Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.