Treatment Coordinator

Job Title: Treatment Coordinator
Location: York Branch – YO31 8SB
Salary: £30,000 basic per annum + average £4,000 monthly commission
Job Type: Full-time, Permanent
Schedule: Monday to Friday + 1 Saturday per month (shorter working day)

About the Role:

We are currently seeking a highly motivated and patient-focused Treatment Coordinator to join our growing team at our York branch. This is an exciting opportunity for someone with strong communication skills and a passion for delivering excellent patient experiences.

As the first point of contact for many of our new and existing patients, you will play a key role in guiding them through their treatment journey - from initial enquiry to consultation and beyond.

Key Responsibilities:

• Act as the primary point of contact for all new patient enquiries
• Convert leads into consultations and treatment bookings
• Build strong relationships with patients and provide ongoing support throughout their treatment journey
• Present treatment options and finance plans clearly and professionally
• Liaise between patients, clinicians, and the front-of-house team to ensure smooth coordination of care
• Maintain accurate records of patient communications and conversions
• Meet and exceed monthly conversion targets and KPIs

What We’re Looking For:

• Previous experience in a similar role within dental, aesthetics, or healthcare is highly desirable
• Sales and customer service background with a proven track record of conversions
• Excellent communication and interpersonal skills
• Confident, organised, and self-motivated with attention to detail
• Ability to handle confidential information with discretion
• Proficiency in using CRM systems and Microsoft Office

Working Hours:

• Monday to Friday
• One Saturday per month (shorter working hours)

What We Offer:

• £30,000 basic annual salary
• Average £4,000 commission per month (uncapped potential)
• Full training and ongoing development
• Supportive, friendly team environment
• Modern, professional clinic setting in York

Location: Easily accessible branch in York – YO31 8SB

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Employee discount
• Health & wellbeing programme
• On-site parking
• Store discount

Work Location: In person