Treatment Coordinator

Village Green Dental Care is looking for a Treatment Coordinator to join our team in Kanata. This is a full-time, patient-facing role focused on case acceptance, scheduling coordination, and delivering an exceptional patient experience.

The Treatment Coordinator will play a key role in in presenting treatment plans, coordinating care, and supporting overall office production goals. This individual should be confident, organized, and highly professional, with strong communication and financial coordination skills.

Village Green Dental Care is a modern, fully digital, independently owned practice with a strong reputation for delivering outstanding patient experiences in a welcoming and supportive environment.

What We Offer

At Village Green Dental Care, we’ve created a practice designed to support both patients and team members. When you join our team, you’ll benefit from:

A Highly Rated Practice:

• The highest-rated dental office in Kanata
• Over 1,000 five-star Google reviews from satisfied patients.

Modern Digital Dentistry:

• Fully digital workflows and charting systemsAI-supported X-ray analysis
• 3D printing
• Voice-activated charting
• Digital charting systems
• CEREC and other advanced digital solutions

A Supportive Team Environment

• Independently owned practice
• Collaborative and respectful team culture
• Dedicated sterilization technician supporting clinical efficiency
• Leadership that values professionalism, kindness, and teamwork

Competitive Compensation

• Top-of-market compensation for the right candidate
• A practice known for strong team retention and high employee satisfaction

Work Schedule:

• Monday: 10:00 AM – 6:00 PM
• Tuesday: 10:00 AM – 6:00 PM
• Wednesday: 10:00 AM – 6:00 PM
• Thursday: 10:00 AM – 6:00 PM

What You’ll Do

As a Treatment Coordinator, you will play a key role in guiding patients through their treatment journey, from consultation to completion.

Main responsibilities include:

• Be available for patient consultations and support office production goals
• Present treatment plans clearly, confidently, and professionally to patients
• Review financial arrangements and collect/process patient payments
• Respond to emails, phone calls, and voicemails in a professional and timely manner
• Prepare, coordinate, and confirm sedation appointments
• Follow up with patients regarding pending treatment and continuing care
• Review and update office metrics and reports regularly
• Maintain accurate patient records, treatment notes, and data entry
• Coordinate with doctors and the clinical team to ensure smooth daily operations
• Verify insurance information and assist patients with insurance-related questions
• Schedule and manage treatment appointments efficiently to maximize productivity
• Provide exceptional patient care and help patients feel comfortable and informed throughout their treatment process
• Monitor unscheduled treatment and assist in improving case acceptance

About You

You are detail-oriented, proactive, and patient-focused. You take pride in supporting your team and helping create an excellent experience for every patient who walks through the door. You thrive in a fast-paced, collaborative setting and bring professionalism, attention to detail, and a patient-first mindset to your work each day. Previous dental experience is preferred, with Level I or Level II Dental Assistant certification considered an asset. We also welcome candidates with strong experience in treatment coordination and assisting with treatment planning, as well as administrative professionals with 3+ years of relevant experience in a dental setting.

Job Type: Full-time

Pay: $28.00-$35.00 per hour

Benefits:

• Dental care
• Paid time off

Ability to commute/relocate:

• Kanata, ON K2K 2Z9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have previous experience as a Treatment Coordinator?

Work Location: In person