Treatment Coordinator | Lumino Mt Eden | Part Time

Lumino Mt Eden is seeking an experienced and motivated Dental Treatment Coordinator to join our friendly and busy team.

This is an excellent opportunity for someone who enjoys working closely with patients, building strong relationships, and helping people understand and proceed with their recommended dental treatment. If you're passionate about delivering an outstanding patient experience and thrive in a dental environment, we'd love to hear from you.

As part of New Zealand's largest dental healthcare provider, with 119 practices nationwide, you'll be joining a trusted network committed to providing exceptional patient care and creating brighter smiles every day.

Job Description

As a Dental Treatment Coordinator, you will work closely with our dentists and practice team to support patients throughout their treatment journey, ensuring they feel informed, supported, and confident every step of the way.

Your responsibilities will include:

• Discussing treatment plans and options with patients in a clear and professional manner.
• Following up on proposed treatment plans and supporting patients to move forward with their treatment.
• Building strong relationships with patients and delivering an exceptional patient experience.
• Coordinating treatment consultations and appointments.
• Discussing treatment costs, payment options, and finance solutions where applicable.
• Working collaboratively with dentists and the wider practice team.
• Conducting follow-up communications to keep patients engaged throughout their treatment journey.
• Supporting treatment acceptance and contributing to practice growth.
• Maintaining accurate patient records and ensuring a seamless treatment coordination process.

Hours

Part-Time Position

Hours:

• Monday 8:00am-5:00pm
• Tuesday 8:00am-5:00pm
• Thursday 8:00am-5:00pm

Qualifications

We're looking for someone who:

• Has previous dental industry experience.
• Has experience as a Treatment Coordinator, Dental Receptionist, Dental Assistant, or in a similar dental role.
• Demonstrates confidence, professionalism, and maturity when interacting with patients and colleagues.
• Is highly customer-focused and passionate about creating outstanding patient experiences.
• Has strong sales and relationship-building skills and is comfortable discussing treatment options, costs, and payment plans.
• Is goal-oriented, proactive, and able to follow through to achieve results.
• Has excellent communication and interpersonal skills.
• Is highly organised and able to successfully manage multiple priorities.
• Works well within a team and builds positive working relationships with clinicians and staff.
• Is reliable, motivated, and takes pride in delivering high-quality work.
• Holds valid New Zealand work rights.
• Lives within a reasonable commuting distance of Mt Eden.

Additional Information

At Lumino Mt Eden, you'll be joining a supportive and collaborative team where you'll have the opportunity to make a genuine difference in our patients' lives while playing a key role in the continued growth and success of the practice.

We offer:

• Ongoing professional development and career growth opportunities.
• A supportive and welcoming team environment.
• Access to our Employee Assistance Programme (EAP).
• Staff discounts across Lumino practices.
• The opportunity to be part of New Zealand's leading dental network.

If you're confident, customer-focused, results-driven, and passionate about helping patients achieve their oral health goals, we'd love to hear from you.

Apply now and tell us about your dental experience and why you'd be a great fit for the Lumino Mt Eden team.