Treatment Coordinator/Front Desk Receptionist

Dolan Dental

Dolan Dental is seeking an experienced Treatment Coordinator / Front Desk Receptionist to join our team. We are a high-volume, fast-paced dental office, so we are looking for someone who is confident, organized, efficient, and comfortable managing multiple responsibilities throughout the day.

This is not an entry-level dental position. Candidates must have a strong dental background and be able to step into a busy front-office environment with a solid understanding of dental terminology, insurance, scheduling, patient communication, and treatment coordination.

Qualifications

Required:

• Minimum of 3+ years of dental office experience
• Dentrix experience is required
• Experience with dental insurance verification
• Experience treatment planning in GENERAL DENISTRY is required.
• Strong experience answering and managing a high volume of phone calls
• Thorough understanding of dental terminology, procedures, and treatment
• Experience discussing treatment plans, scheduling treatment, and coordinating patient care
• Ability to work efficiently in a HIGH-VOLUME, FAST-PACED dental office
• Strong multitasking and organizational skills
• Excellent verbal and written communication skills
• Professional, friendly, and confident when communicating with patients
• Ability to stay calm, organized, and accurate while managing multiple priorities
• Dependable, punctual, and team-oriented

Responsibilities will include, but are not limited to:

• Greeting and checking patients in and out
• Answering and managing incoming phone calls
• Scheduling and confirming patient appointments
• Coordinating treatment and helping patients understand recommended treatment plans
• Discussing scheduling, insurance, and financial arrangements with patients
• Verifying dental insurance eligibility and benefits
• Accurately entering and updating patient and insurance information in Dentrix
• Reviewing patient accounts and treatment information
• Maintaining an efficient and productive schedule
• Filling openings and helping maximize the daily schedule
• Communicating with clinical team members regarding patient needs and treatment
• Handling patient questions and concerns professionally
• Providing excellent customer service in person and over the phone
• Supporting other front desk team members as needed

Schedule:

The exact schedule will be determined based on office needs. An example schedule may include:

Monday: 6:30 AM – 2:00 PM
Tuesday: 12:30 PM – 8:00 PM
Wednesday: 12:30 PM – 8:00 PM
Thursday: 6:30 AM – 2:00 PM
Friday: Rotating Fridays among front desk team members, 6:30 AM – 2:00 PM

Saturday Requirement:

From September through May, team members are required to work at least one Saturday per month.

When you are scheduled to work a Saturday, you will have that Friday off.

Pay: $26.00 - $28.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person