Treatment Plan Coordinator

The following position is for employment with:

Northern Texas Facial & Oral Surgery
4130 Justin Rd Ste 105, Flower Mound, TX 75077

POSITION PURPOSE
Northern Texas Facial & Oral Surgery is seeking a professional, organized, and patient-focused Treatment Financial  Coordinator to join our team.

This position plays an important role in guiding patients through their recommended treatment, coordinating surgical care, and assisting with the financial and insurance aspects of treatment. The ideal candidate is detail-oriented, an effective communicator, and demonstrates strong organization and follow-through in a fast-paced oral surgery environment.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Treatment Coordination: Review recommended treatment plans with patients, explain next steps, answer questions, and assist patients through the scheduling process.
• Financial Coordination: Review treatment fees, estimated insurance benefits, patient financial responsibility, and available payment or financing options.
• Insurance & Pre-Authorizations: Verify dental and medical insurance benefits, submit required pre-authorizations, and follow up on pending approvals.
• Claims: Assist with accurate and timely submission of dental and medical insurance claims and required supporting documentation.
• Surgery Scheduling: Coordinate office and hospital-based surgeries, ensuring necessary documentation, insurance requirements, financial arrangements, and pre-operative information are completed.
• Unscheduled Surgery Follow-Up: Maintain and work unscheduled treatment reports, follow up with patients regarding recommended surgery, and assist in addressing scheduling, insurance, or financial needs.
• Patient Documentation: Maintain accurate treatment plans, insurance information, financial arrangements, and patient communication within the patient's record.
• Daily Reporting: Complete assigned end-of-day reports and ensure treatment, scheduling, and financial information is accurate and complete.
• Team Collaboration: Work closely with surgeons, clinical staff, hospitals, insurance carriers, and front-office team members to ensure efficient coordination of patient care.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Previous oral surgery, dental, or medical experience preferred**
• Treatment coordination experience 
• Knowledge of dental and medical insurance, benefits, pre-authorizations, and claims 
• Experience with surgical or hospital scheduling
• Comfortable discussing treatment fees, insurance estimates, and patient financial responsibility
• Strong verbal and written communication skills
• Strong organization, attention to detail, and follow-through
• Ability to manage multiple patients, treatment plans, and priorities in a fast-paced environment
• Dependable, professional, patient-focused, and team-oriented

COMPENSATION & BENEFITS

• Competitive pay based on experience and qualifications
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement benefits
• Uniform allowance
• Opportunities for professional development and continued growth

JOIN OUR TEAM
If you are interested in joining a professional, patient-focused oral surgery team and helping patients navigate their treatment from consultation through surgery, we encourage you to apply. We look forward to learning more about your experience and qualifications.

This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change based on the needs of the practice.