Tres Arcos General Manager

Position Description:

“You are not here to manage a restaurant. You are here to build a team, own a culture, and deliver an experience that makes Tres Arcos the reason people come back to Mexico Ceaty again and again. The food is exceptional. The space is stunning. Now bring the people.”

DO YOU GWC THIS ROLE? (GET IT · WANT IT · CAPACITY TO DO IT)

THE LMA FRAMEWORK — HOW YOU LEAD AT TRES ARCOS

EOS Principle: At Mexico Ceaty, we operate on the belief that great leaders Lead, Manage, and Hold Accountable. All three. Not one or two. If you excel at one and avoid the others, this is not the right seat for you. The right leader for this role does all three with equal conviction.

PRE-OPENING PRIORITIES — YOUR FIRST 90 DAYS

WHAT YOU OWN — ONGOING RESPONSIBILITIES

• Own the full guest experience at Tres Arcos from open to close — dining room, bar, and private dining
• Build, train, and develop the entire Tres Arcos FOH team using the EOS/LMA framework
• Manage daily labor scheduling to hit labor cost targets while maintaining service quality
• Execute pre-shift meetings every service — team is informed, aligned, and energized before every shift
• Partner with the Kitchen Manager on menu knowledge, ticket times, and FOH/BOH communication
• Drive private dining and event revenue — own the relationship with Triple Seat and the events team
• Monitor and respond to all guest feedback: on-site, online reviews, and direct communication
• Maintain full compliance with TABC regulations, food safety standards, and all Texas ABC requirements
• Conduct weekly one-on-ones with Shift Leads and direct reports using the EOS cadence
• Own the Tres Arcos P&L: food cost, beverage cost, labor, and controllable expenses
• Participate in Mexico Ceaty leadership meetings and contribute to venue-wide operations
• Manage inventory, ordering, and vendor relationships for FOH supplies and beverage program

WHAT THIS ROLE IS NOT

• A manager who runs shifts and calls it leadership — this role requires vision, not just execution
• Someone who avoids the P&L because ‘that’s above my pay grade’ — you own the numbers
• A leader who skips the hard conversations and hopes performance problems self-correct
• Someone who needs to be the best server in the room — your job is to make your team the best in the room
• A General Manager who operates in isolation from the broader Mexico Ceaty venue team

WHAT YOU BRING TO THIS ROLE

• 5+ years of full-service restaurant management experience, with at least 2 years as a General Manager or Senior Manager
• Proven track record leading high-volume, full-service dining rooms — $3M+ annual revenue preferred
• Experience with fine dining or elevated casual concepts; SATX-MX or Mexican cuisine knowledge strongly preferred
• Demonstrated ability to build and develop teams from scratch — opening experience is a significant advantage
• P&L fluency: you can read a profit and loss statement, identify opportunities, and act on them
• Experience with Toast POS, 7shifts (or comparable scheduling platforms), and Triple Seat (or comparable events CRM) preferred
• TABC certification required or willingness to obtain before opening
• Bilingual (English/Spanish) strongly preferred given the River Walk guest mix and team composition
• A genuine belief in the EOS model: Leads, Manages, and Holds Accountable — all three, every day

WHAT WINNING LOOKS LIKE IN THIS ROLE

• Tres Arcos achieves its revenue and cover targets in the first 90 days of operation
• Your team knows the menu, loves the concept, and delivers a consistent 5-star experience without you in the room
• Zero unresolved guest complaints — every issue is caught, owned, and resolved before the guest leaves
• Your Shift Leads are developing into future managers because of how you’ve invested in them
• The P&L is clean: labor is on target, costs are controlled, and Private Dining is generating incremental revenue
• Mexico Ceaty leadership trusts Tres Arcos to run at the standard — and it does, every single shift
• Tres Arcos becomes the anchor that elevates the entire Mexico Ceaty guest experience

Additional Information: COMPANY OVERVIEW

Mexico Ceaty is a dynamic new concept offering a unique dining experience that combines innovative cuisine, exceptional service, and a vibrant atmosphere. We pride ourselves on our premium hospitality standards, attention to detail, and commitment to providing an unforgettable experience to our guests.

Mexico Ceaty is an equal opportunity employer and values diversity in its workforce. We encourage all qualified candidates to apply.

ABOUT TRES ARCOS

Tres Arcos is the signature full-service restaurant at Mexico Ceaty — a 975 sq ft dining room anchored by a 1,520 sq ft bar and a dedicated 829 sq ft private dining room. The concept celebrates SATX-MX cuisine — the bold, eclectic flavors of Texas and Mexico unified by San Antonio’s creative flair. From Wagyu fajitas to inventive takes on enchiladas, Tres Arcos is designed to be the premier full-service dining destination on the San Antonio River Walk. It is not just a restaurant within Mexico Ceaty — it is the standard-bearer for the entire venue.

Mexico Ceaty sits inside Shops at Rivercenter, the second most visited destination in Texas after The Alamo, with over 12 million annual visitors. As the General Manager of Tres Arcos, you are leading the most visible full-service concept on the San Antonio River Walk.