Trial Experience Apprentice

Job Summary

Youre excited about helping people and want to learn how to support customers in a fun, fast-paced environment. Youll do things like answering customer emails, chats, and texts, scheduling meetings, welcoming customers into our video meeting room, and keeping track of whos waiting and whos called in.

Youre comfortable working alongside a team that cares about doing a great job, and youre ready to learn new skills like managing your time, staying organized, and communicating clearly.

To do well in this role, youll want to be confident, friendly, and positive, even when things get busy. Youll often be the first person a customer talks to, so making a good first impression matters. Being able to manage your time and stay on top of things will help you succeed. At HighLevel, everyone stays on camera during calls with customers, teammates, and managers.

Programme Details

• Work Type: Apprenticeship
• Department: Customer Acquisition
• Sub Department: Trial Experience
• Duration: 6 Months
• Shift timings: 11:00 PM - 08:00 AM CST (Wed - Sun)
• Location: Remote: India

What Youll Be Doing

• Learning how to understand different customer needs and communication styles so every customer feels welcomed
• Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails
• Setting up basic customer account info when needed
• Answering calls, chats, and emails and booking appointments for the team
• Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system
• Helping create good habits for how our video waiting room should run
• Entering information into spreadsheets or updating calendars
• Answering and forwarding phone calls
• Sending customers short surveys to rate their experience
• Keeping an eye on our systems to make sure everythings working properly
• Helping urgent customer issues get handled quickly
• Helping the team stay organized by setting reminders and managing the task pipeline
• Learning more about our products by joining team meetings and trainings
• Being flexible - other tasks might come up as the business changes

What Youll Bring

• A high school diploma or GED (or working toward one)
• Good communication skills in English; comfortable explaining things clearly to customers
• No prior experience required - well train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement
• Willingness to learn tools like Google Calendar
• Friendly phone, email, and chat communication style
• Ability to stay organized and find information quickly
• Comfortable juggling a few tasks at once in a fast-paced day
• Patience and good listening skills
• A positive, easygoing attitude with customers
• Comfortable adjusting your tone depending on who youre talking to
• Enjoys building good first impressions with people
• Able to work from home, on camera, in a quiet space
• Reliable high-speed internet at home
• Open to a flexible schedule, including some mornings, nights, weekends, or holidays
• Mac with multiple monitors and familiarity with Google Suite, Zoom, Slack, and Excel

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.